Back-UPS HS 500 Password and username factory reset - doesn't!

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I've years of experience using APC products, Smart UPS, PowerChute on servers and such, and now I'm retired with a couple desktops and a Back-UPS HS 500. . I follow the link to "Go to Solution" and all I see are other folks with the same problem. Couldn't log on; did a factory reset; "apc" and "apc" don't work.

	Model:	APC Back-UPS HS 500
	Serial number:	AB0733820858
	Firmware revision:	l1
	Web firmware revision:	l5

Somewhere, long ago, I remember a change in the factory reset password.... Long time ago.

Any help would be appreciated ... would like to do a self-test, reset the battery change date, etc.

Thanks,

Paul

Paul@pjweaver.com

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