Back-UPS HS 500 Password and username factory reset - doesn't!

[Paul19804]

I've years of experience using APC products, Smart UPS, PowerChute on servers and such, and now I'm retired with a couple desktops and a Back-UPS HS 500.  . I follow the link to "Go to Solution" and all I see are other folks with the same problem.  Couldn't log on; did a factory reset; "apc" and "apc" don't work. 

	Model:	APC Back-UPS HS 500
	Serial number:	AB0733820858
	Firmware revision:	l1
	Web firmware revision:	l5

Somewhere, long ago, I remember a change in the factory reset password.... Long time ago.

Any help would be appreciated ... would like to do a self-test, reset the battery change date, etc.

Thanks,

Paul

Paul@pjweaver.com