Ask our Experts
Didn't find what you are looking for? Ask our experts!
New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).
Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
Search in
Please select a country to continue with beta search.
Posted: 2021-06-29 08:52 PM . Last Modified: 2024-03-20 06:00 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:52 PM . Last Modified: 2024-03-20 06:00 AM
Not sure if it needs battery replacement but once it went "on-battery" mode, it wont back-up the power. The Power Chute software detects it normally (battery info,charge left,etc...) I also tried doing self-test using only the USB to RJ45 cable supplied without connecting the power cables of my devices to it (since the self-test will activate the on-battery mode which will power off my devices again), the results is passed? The light on "replace battery" doesn't lit or any beeping noise if there's an error.
Any idea what is the problem or should i need to replace the battery? The UPS is 3 years already in terms of manufacturing date.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:52 PM . Last Modified: 2024-03-20 06:00 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:52 PM . Last Modified: 2024-03-20 06:00 AM
Not sure if it needs battery replacement but once it went "on-battery" mode, it wont back-up the power. The Power Chute software detects it normally (battery info,charge left,etc...) I also tried doing self-test using only the USB to RJ45 cable supplied without connecting the power cables of my devices to it (since the self-test will activate the on-battery mode which will power off my devices again), the results is passed? The light on "replace battery" doesn't lit or any beeping noise if there's an error.
Any idea what is the problem or should i need to replace the battery? The UPS is 3 years already in terms of manufacturing date.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:52 PM . Last Modified: 2024-03-20 06:00 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:52 PM . Last Modified: 2024-03-20 06:00 AM
Not sure if it needs battery replacement but once it went "on-battery" mode, it wont back-up the power. The Power Chute software detects it normally (battery info,charge left,etc...) I also tried doing self-test using only the USB to RJ45 cable supplied without connecting the power cables of my devices to it (since the self-test will activate the on-battery mode which will power off my devices again), the results is passed? The light on "replace battery" doesn't lit or any beeping noise if there's an error.
Any idea what is the problem or should i need to replace the battery? The UPS is 3 years already in terms of manufacturing date.
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.