BX1300LCD battery icon flashing

[Anonymous user]

I have this UPS with me for 1 year and it recently turn off itself for a few times. Last night, it suddenly chirps and I have to mute its speaker. After reading the forum, it seems the UPS connection with the battery is lost. I try reseat the battery and plug/unplug the connectors but no luck. I also check the battery with multimeter and the voltage is about 13.3V on each of them. Any suggestion?

Message was edited by: tomtong about voltage

[Anonymous user]

I checked the warranty expires on Jan 2013 and the first 4 digits is 1003.
Thanks.

[BillP]

If the UPS shows a disconnected battery, and you disconnect/reconnect the battery and it still doesn't help, it may be the unit or the battery. I would contact tech support and they will likely replace the battery.

[BillP]

how old is the UPS? i know you said you've had it for a year but let me know the first few digits of the serial number off of the UPS if possible. it is located on a white sticker on the back of the UPS - something like 3B0405XXXXX

thanks.

[BillP · Accepted solution]

ok, so depending on usage there could be an issue with the battery. i'd follow Chrisri30's suggestion and see if tech support will send you a replacement battery or if they feel it is a problem with the unit itself.