BR1500ms Load Sensitivity Not Adjusting?

[Anonymous user]

Brand new out of the box BR1500MS protecting one Windows desktop PC, two monitors, cable modem and router in a home office setting.  The UPS display shows a Load Sensitivity setting of LOW (1 out of 5 bars), not the MEDIUM setting (3 of 5 bars) which is the default setting according omegle to the manual. xender The manual also recommends against using LOW for computer loads.  

I tried to change the load setting to MEDIUM by following the instructions in the manual:   1) Power Off; 2) Hold Power Button until load indicator displays; 3) Press Power Button to cycle through the three Load Settings (Low, Medium, High); 4) Stop on MEDIUM.

But when I power the device back on, the Load Setting always reverts to LOW.

Is there a different procedure for setting the Load Sensitivity?

Is a LOW Load Sensitivity a problem for my setup?

[BillP · Accepted solution]

Hi,

Sorry fo the inconvenience. Have you install PowerChute Personal Edition on a Windows OS and tried to adjust the sensitivity using the software? If the UPS does not adjusting properly using the software or manually you should contact local support for assistance. 

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You may need to change the region in the upper left of the contact us web page.