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BR1000MS Back-UPS Pro Failure

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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This question was originally posted by Roger on APC forums on 2/14/2020

My BR1000MS Back-UPS Pro unit has failed after less than one month of owning it (bought new, January 14, 2020). Does it normally take a full week to get a replacement unit? This is extremely slow for a unit that is providing disaster recovery for business equipment. I know it hasn't been the official 5-7 business days, since I called to make the claim February 10, 2020.

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This reply was originally posted by Matt on APC forums on 2/14/2020

Hi

Your replacement will be arriving by the end of today.

Regards

Matt

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84

This reply was originally posted by Matt on APC forums on 2/14/2020

Hi

Your replacement will be arriving by the end of today.

Regards

Matt

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