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BE650R and machine sleep mode

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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camper65_apc
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146

BE650R and machine sleep mode

This was originally posted on APC forums on 2/19/2014


I need to know if this is normal or if I need to contact support for under warranty service.

Sometimes when my custom built tower goes into sleep mode, I cannot wake it until I turn off and then on the UPS.  Does anyone know if this is normal or is my UPS having problems.  I've only owned it about a year and a half but hooked to this tower only a few months.  Thanks.

I'm running PowerChute Personal Edition 3.0.2 and it's not showing me that we have had any problems since October (electrical noise). I also disabled energy management thinking it was causing the problem but it still happens.

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BillP
Administrator Administrator
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Re: BE650R and machine sleep mode

This reply was originally posted by Bill on APC forums on 2/20/2014


When you power cycle the UPS you are power cycling the computer. As long as the UPS is still providing power to the outlets the issue would not be UPS related. Have you looked at Troubleshoot problems waking computer from sleep mode

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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147

Re: BE650R and machine sleep mode

This reply was originally posted by Bill on APC forums on 2/20/2014


When you power cycle the UPS you are power cycling the computer. As long as the UPS is still providing power to the outlets the issue would not be UPS related. Have you looked at Troubleshoot problems waking computer from sleep mode

camper65_apc
Cadet
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146

Re: BE650R and machine sleep mode

This was originally posted on APC forums on 2/21/2014


Seems you were right.  I'm still setting all the little details on the tower I built and didn't see that I didn't have the ability to wake from sleep properly set.  So I thought, improperly, that it was the UPS. Thanks for the assistance. Now to just see that everything works the way it should.

Thanks again.