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APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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chief_tee_apc
Crewman
Crewman
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248

APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This was originally posted on APC forums on 2/6/2013


APC Back-UPS ES 700VA 230V UPS (BE700G-UK) - purchased in late nov 2012.
Keeps shutting off all power seemingly randomly.
The power to the rest of the house is on and fine.
I have changed sensitivity settings and there is no problem there.
I wonder whether it's something to do with powerchute and win7?
Have a hunch that it might to do with the USB attachement from the battery to the computer... because when I use the usb card reader power raises a message saying that powerchute can't find the battery.
Any help would be greatly appreciated because at the moment the APC is less than useless it's causing the damage that I bought it avoid...

Many thanks,
K


Accepted Solutions
BillP
Administrator Administrator
Administrator
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248

Re: APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This reply was originally posted by Jonathan on APC forums on 2/15/2013


Sorry for the late response, do let us know the outcome of disabling the selective suspending of USB.

See Answer In Context

5 Replies 5
BillP
Administrator Administrator
Administrator
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248

Re: APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This reply was originally posted by Jonathan on APC forums on 2/7/2013


Hello,

I would like to ask if your UPS is directly connected into a USB port on your PC, if not is it connected on a USB hub? If it is on a USB hub, can you please try to connect it directly into the USB port of your PC and then check if the problem would persist. Also, do you see any message prior to the UPS being shut off?

It would also help if you could tell us what LEDs or beep the UPS produces before and once the UPS has cut off power.

chief_tee_apc
Crewman
Crewman
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248

Re: APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This was originally posted on APC forums on 2/7/2013


It's used to shut down when connected to USB port on the front of my machine, I currently have it connected to a usb2 hub.
I'll swap somethings around, try it direct, and report back.

chief_tee_apc
Crewman
Crewman
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248

Re: APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This was originally posted on APC forums on 2/14/2013


Am wondering whether USB selective suspend might be the issue... have disabled it and... well we'll see what happens

chief_tee_apc
Crewman
Crewman
0 Likes
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248

Re: APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This was originally posted on APC forums on 2/14/2013


Yeah still shutting down without any change in current.
And have tested it plugged into uSB at the back of the computer - direct (no hub)

BillP
Administrator Administrator
Administrator
0 Likes
0
249

Re: APC Back-UPS ES 700VA 230V UPS (BE700G-UK) keeps shutting down

This reply was originally posted by Jonathan on APC forums on 2/15/2013


Sorry for the late response, do let us know the outcome of disabling the selective suspending of USB.