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APC Back-UPS ES 650Y-IN cannot hibernate

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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APC Back-UPS ES 650Y-IN cannot hibernate

This was originally posted on APC forums on 8/19/2010


I have APC Back-UPS ES 650Y-IN. My PC is dual-booted with Windows XP SP3 32-bit and Windows 7 64-bit. The APC PowerChute Personal Edition 2.2 works fine in Windows 7. It can gracefully hibernate/shutdown the PC as per the runtime settings in the software. But the APC PowerChute Personal Edition 2.0 in Windows XP is unable to gracefully hibernate/shutdown the PC as per the runtime settings in the software. I have disabled several services in Windows XP. Could this be the reason? On which services the software has dependency? Or could it be due to some bad drivers?

Besides, can the PC resumes from hibernation when AC power comes back? If so, what settings are required?