We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!
APC UPS for Home and Office Forum
Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:22 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:22 AM
Does anyone else have experience with the J10/15 models of the APC A/V line? I purchased one and have set it up, but the LCD 'screensaver' does not work at all. It never turns on. I am concerned about spending hundreds and hundreds of dollars for a unit that may have a bad display in a few years (or months!). If the screensaver doesn't work and the display gets burn-in, will APC replace the display?
Is there a firmware update to fix this issue? Or some other way to fix the screensaver feature?
Message was edited by: mordac
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:21 AM
Hi Mordac,
We do have an APC Knowledgebase that would explain how does the screensaver works, though it says S10/S15 it also applies to your UPS. Also with regards to the burn-in issues, if that would happen and the unit is in warranty we would replace it.
[Why is there a Screen Saver on the APC AV S10/S15 and how does it work?|http://nam-en.apc.com/app/answers/detail/a_id/7331/kw/7331]
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:22 AM
Unfortunately the load percentage on which the screensaver gets activated cannot be changed.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:21 AM
Hi Mordac,
We do have an APC Knowledgebase that would explain how does the screensaver works, though it says S10/S15 it also applies to your UPS. Also with regards to the burn-in issues, if that would happen and the unit is in warranty we would replace it.
[Why is there a Screen Saver on the APC AV S10/S15 and how does it work?|http://nam-en.apc.com/app/answers/detail/a_id/7331/kw/7331]
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:21 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-29 08:07 AM . Last Modified: 2024-03-21 04:21 AM
I appreciate the reference to the knowledge base - thank you for updating me. Is there a way to adjust the load % such that the screensaver will activate at a higher load? My UPS ls pretty much always at 8% load.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.
With achievable small steps, users progress and continually feel satisfaction in task accomplishment.
Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.
of