APC A/V Model J15 Issues

Anonymous user · ‎2021-06-29

Does anyone else have experience with the J10/15 models of the APC A/V line? I purchased one and have set it up, but the LCD 'screensaver' does not work at all. It never turns on. I am concerned about spending hundreds and hundreds of dollars for a unit that may have a bad display in a few years (or months!). If the screensaver doesn't work and the display gets burn-in, will APC replace the display?

Is there a firmware update to fix this issue? Or some other way to fix the screensaver feature?

Message was edited by: mordac

BillP · ‎2021-06-29

Hi Mordac,

We do have an APC Knowledgebase that would explain how does the screensaver works, though it says S10/S15 it also applies to your UPS. Also with regards to the burn-in issues, if that would happen and the unit is in warranty we would replace it.

[Why is there a Screen Saver on the APC AV S10/S15 and how does it work?|http://nam-en.apc.com/app/answers/detail/a_id/7331/kw/7331]

See Answer In Context

BillP · ‎2021-06-29

Unfortunately the load percentage on which the screensaver gets activated cannot be changed.

BillP · ‎2021-06-29

Hi Mordac,

We do have an APC Knowledgebase that would explain how does the screensaver works, though it says S10/S15 it also applies to your UPS. Also with regards to the burn-in issues, if that would happen and the unit is in warranty we would replace it.

[Why is there a Screen Saver on the APC AV S10/S15 and how does it work?|http://nam-en.apc.com/app/answers/detail/a_id/7331/kw/7331]

Anonymous user · ‎2021-06-29

I appreciate the reference to the knowledge base - thank you for updating me. Is there a way to adjust the load % such that the screensaver will activate at a higher load? My UPS ls pretty much always at 8% load.