"UPS Communication has been lost" Easy UPS 3S

[AlejandroMedina]

Hello friends, I have the following problem. Install 3 UPS (Easy UPS 3S 3:3 30kVA/30kW) which had their communication card (E3SOPT001 HDA807) to be able to supervise them via the web. Fully configure them. But I always get the following message "UPS Communication has been lost". Could someone help me solve this UPS status problem. Screenshot attached

[al_buffington]

Hi,

I suspect that you may need a firmware update. Can you confirm the firmware revision that you are running? If it isn't 3.7.DA807.APC.13 then an upgrade should resolve this issue. 

[AlejandroMedina]

I updated it with the staff of schneider electric from Costa Rica together.  But it still gives the same problem.  What else could I do? 

[al_buffington]

Hi,

I recommend contacting your local Schneider Electric support team. If the firmware update did not resolve the issue, or did not properly complete, you will likely need a Field Service Representative (and potentially parts replacement) to resolve this matter.