galaxy vs email notification problem

[power43]

Dear All,

recently i installed a galaxy vs20 (network management card 4) on our premise. i'm trying to configure email notifications, but all the tests are failing.

dns tests are successful.

my config is this:

from: aaaa@mydomain.com

notificaions->email->server: smtp server smtp.office365.com port 587 (i also tried 465, 25)

authentication enable with correct credentials

use ssl/tls. i tested all options.

require ca root certificate not enabled.

email recipient

generation enable

server i tested all options.

email test

last test result by recipient: unable to test.

initiate test: last server response: could not deliver, unknown error.

DNS resolving works fine, device is connected on a network, with internet access.

UPS Model Number

GVSUPS20K0B5H

Ups System Identity General Fw Version

6.74.3.113

can you help me?

[sesa298777]

Hi power43,

I have had a similar issue.

I found the cause to be Google.

I was trying to send emails from more than one NMC and they continued to fail where it previously worked.

I found that I needed to setup an App password.

This allowed a less secure device (NMC) to email using Google as the email server.

2-step verification was turned on (Google >> Manage your Google account >> Security >> Signing in to Google)

Using App passwords...

Google > Manage your Google account > Security > App Passwords
Select an App (mail in this circumstance).
Select a device (I have used other and named the NMC you want notifications from UPS1 for instance).
You are provided with an APP password.

Log into the NMC

Configuration > Notification > Email > Server

Use the username you use to log into your email account and the App password as the password.

I hope this works for you.

Rich...