ever see a 9631 show all 0 mac address?

[BillP]

ever see a network mgmt card in a symmetra have mac address of all 0? I have 22 new ones and the first 2 that i tried to config by cli, show me this.......


apc>tcpip
E000: Success

Manually Configured IPv4 Settings:
IPv4: enabled
Manual Settings: enabled

IPv4 Address: 172.29.106.6
Subnet Mask: 255.255.255.0
Gateway: 172.29.0.1
MAC Address: 00 00 00 00 00 00
Domain Name: domain
Host Name: F0-UPS-01

apc>
apc>tcpip -S enable
E002: Success
Reboot required for change to take effect.

I rebooted and still cannot ping it.....

[BillP · Accepted solution]

yes unfortunately this is when there is a mistake at the factory or if something else causes the NMC to lose its MAC setting. it will need to be replaced so just get any model and serial numbers of devices with all 0's for MAC's and we'll send you new ones.