XR errors E7 and 02 and SYMIM5 Intelligence Module mystery failed status

[Anonymous user]

Hello,

I have a Symmetra LX 16000 RM with an XR. The Redundant Intelligence Module repeatedly rolls to "On and Failed" under diagnostics.    

I replaced the Intelligence Module,  this had no effect. It continuously cycles through being failed and cleared:

10/15/2021 12:24:21 UPS: Intelligence Module failure.
10/15/2021 12:24:16 UPS: Intelligence Module failure cleared.
10/15/2021 12:23:56 UPS: Intelligence Module failure.
10/15/2021 12:23:54 UPS: Intelligence Module failure cleared.
10/15/2021 12:23:34 UPS: Intelligence Module failure.
10/15/2021 12:22:56 UPS: Intelligence Module failure cleared.

The XR is displaying E7 and 02. I reseated the SYAFSU16 communications card on the XR, and the RJ cable seems fine and the connections are clean.  

The XR is not visible in the web console.

Are these problems related? What is my next step here?

Here is my Intelligence Module info:

Intelligence Module (MIM)MIM Status: On & OK
Master Firmware Revision: 513
Slave Firmware Revision: 602
Serial Number: QD1005160347
Manufacture Date: 01/29/10
Module Type: SYMIM5

Redundant Intelligence Module (RIM)
RIM Status: On & Failed
Master Firmware Revision: 515
Slave Firmware Revision: 602
Serial Number: QD0852360059
Manufacture Date: 12/23/08
Module Type: SYMIM5

[APC_Matt]

HI 

This sort of issue is best dealt with by calling your local Customer Care team and they can obtain data from you to help troubleshoot.

You will have to change the country at the top of the page

https://www.apc.com/us/en/support/contact-us/  

Regards

Matt