Updating firmware, concerned on time

[DodgeMan]

I have an SMT2200RM2U and the firmware ID was 18. I downloaded the firmware off the website, and it uploaded after taking some time and then started receiving emails from the AP9631 stating it lost communication. So looking at the front of my ups, it states “Firmware update in progress…” however it’s been like this for close to 15 minutes now. I’m rather concerned. 

how long do these normally take? Is it normal for it to be this long?

[Teken]

The time to complete the firmware process ranges from 5-20 minutes.

This is dependent upon the firmware in place and what is included in the upgrade. 

All of this assumes you’re following the requirements of using a direct serial connection via the RJ50 port on the back of the UPS.

If you’re trying to do this via the NMC. All bets are off especially if you’re trying to do the same over the WAN! 🤦‍♂️

Lastly, depending upon what firmware you had in place there may be a option on the LCD Menu to tell the system to continue the update process.

Regardless, DO NOT remove power from the UPS at any point in time unless instructed by APC Technical Support.