Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-12-1209:59 AM
Unable to communicate with Smart-UPS X 3000 NICs
Hi,
I have several questions communicating with these X3000 batteries.
Of the 15 that are installed, and all have NMC cards, when using a webpage to reach them:
Four display "Protected Object This object on the APC Management Web Server is protected."
Six display - "This site can't be reached"
Of those that I can login to have many grayed out options under the commands in the ribbon bar such as Status, Control, Configuration, Tests, etc. I have an admin login to all the devices.
Where do I find the firmware number for the NIC cards? Maybe the firmware needs to be updated.
sumx and aos versions display v6.6.4
All devices are pingable.
Thanks in advance for any answers or recommendations to my questions and issues.