UTS10BI Transfer switch connected to UPS

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I have a UTS10BI Transfer switch connected to a 2000 W UPS with pass through charging. I can connect the UPS to the UTS10BI and it will successfully backup my power needs. However, if I try to charge the UPS while it is connected to the UTS10BI (which is supposed to be possible), the UPS is overloaded and shuts down. This happens even when my circuits are not in backup mode and are running on utility power, Additionally, if the circuit the UPS is being charged on is disconnected and so has no power, the UPS still gets overloaded.

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