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UPS unable to send email notification during power events but test email works fine

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
ymatthew20_apc
Cadet
0 Likes
1
217

UPS unable to send email notification during power events but test email works fine

This was originally posted on APC forums on 5/20/2020


05/20/2020 13:07:56 Device UPS: The battery power is too low to continue to support the load; the UPS will shut down if input power does not return to normal soon. 0x010F
05/20/2020 13:07:03 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 13:06:14 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 13:05:03 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 13:04:14 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 13:03:25 Device UPS: On battery power in response to low input voltage. 0x0109
05/20/2020 13:03:25 Device UPS: Bypass not in range ; distorted waveform. 0x020F
05/20/2020 12:25:10 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 12:24:21 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 12:23:32 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 12:23:26 Device UPS: No longer on battery power. 0x010A
05/20/2020 12:23:25 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
05/20/2020 12:22:43 System Email: Could not resolve 'mail.intersil.com'. 0x001A
05/20/2020 12:21:54 Device UPS: Bypass not in range ; distorted waveform. 0x020F
05/20/2020 12:21:54 Device UPS: On battery power in response to distorted input. 0x0109


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
217

Re: UPS unable to send email notification during power events but test email works fine

This reply was originally posted by Bill on APC forums on 6/1/2020


Hi,

You should check to be sure the NMC is not losing Internet access during the power events. The error indicates the NMC is attempting to send the mail but cannot access the server. 

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
218

Re: UPS unable to send email notification during power events but test email works fine

This reply was originally posted by Bill on APC forums on 6/1/2020


Hi,

You should check to be sure the NMC is not losing Internet access during the power events. The error indicates the NMC is attempting to send the mail but cannot access the server.