UPS Showing 0% Charge and not Charging after 30 seconds of activity

[ntrimming]

We have a Smart UPS 3000, which is fairly new (approx 1.5 years old).  This morning the power went out at the site for approx 30 seconds and now the battery charge is showing 0% and has not increased in the last 2 hours.  There is not a lot of load on this UPS, so I am wondering whether the battery is faulty?  has anyone come across this before?

Details of the UPS are as follows:

Thanks in advance

Nick

[dpierce4776]

Sounds like one of the batteries got hit in what ever took your power out. If it is only 1.5 years old it is still under warranty and APC should replace them.

i have also seen in quick power flashes, batteries get shorted like this with the same behavior.

[mikeinnyc]

look in the log files first. Confirm what happened with voltages etc then pull out those batteries. Put a voltage tester on the battery. Sometimes well all fails do a cold reboot. Pull out the batteries, then shutdown the APC, pull the plug out for 60 seconds. I'm not saying this will revive dead batteries but the voltage drop could of been an issue or is becoming an issue (Warning). Next time check to see if the Output Frequency Range = 60htz +/- .01 which means if your voltages start to drop you will be on battery power until the voltage comes back clean. Hopefully, you had this setting as max protection of equipment meaning the APC counts too. Remember, Votage X AMP = Watts so if your Input office voltage starts to drop the AMP ramps up and we know what happens. I think you should be good and it will work.