Trouble upgrading ATS NMC firmware

Notifications

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Top Experts

User

Count

5060

196

112

108

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Back to APC UPS Data Center & Enterprise Solutions Forum

249

Link copied. Please paste this link to share this article on your social media post.

Hi,

I am having trouble updating the firmware version on an ATS. I downloaded the latest (March 2023) released version from (defanged URL) hxxps[://]www[.]apc[.]com/us/en/download/document/APC_NMC3_ATS_0068_EN/ and then updated it using the utility in the executable file. The 'NMC Firmware Update Utility' shows a successful update, and we lose connectivity for three pings as the device reboots.

Yet, when accessing the device, 'about' outputs show that the NMC is still on the Oct. version. This is preventing us from onboarding the device into EcoStruxure IT (error shown by the gateway output).

AP4450A
0N-4421A

Attachments

Replies 0

never-displayed

You must be signed in to add attachments

never-displayed

To The Top!