Smart-UPS X 3000: which is indicating a "Battery Bus Soft Start Fault" and "In Bypass: Hardware Fault" any ideas what the root cause is?

[Anonymous user]

Here are the log entries

01/26/2015	08:03:29	System: Web user 'apc' logged in from 156.127.160.1.
01/25/2015	10:40:20	System: NTP update successful.
01/24/2015	10:40:15	System: NTP update successful.
01/23/2015	19:57:33	UPS: In bypass in response to an internal hardware fault.
01/23/2015	19:57:33	UPS: A battery bus soft start fault exists.
01/23/2015	10:40:11	System: NTP update successful.
01/22/2015	10:40:06	System: NTP update successful.
01/21/2015	10:40:01	System: NTP update successful.
01/20/2015	10:39:56	System: NTP update successful.
01/19/2015	10:39:51	System: NTP update successful.
01/18/2015	10:39:47	System: NTP update successful.
01/17/2015	10:39:42	System: NTP update successful.
01/16/2015	10:39:37	System: NTP update successful.
01/15/2015	10:39:32	System: NTP update successful.
01/14/2015	10:39:27	System: NTP update successful.
01/13/2015	10:39:23	System: NTP update successful.
01/12/2015	10:39:18	System: NTP update successful.
01/11/2015	10:39:13	System: NTP update successful.
01/10/2015	10:39:07	System: NTP update successful.
01/09/2015	14:01:43	UPS: passed a self-test.
01/09/2015	14:01:34	UPS: Started a self-test.
01/09/2015	10:39:03	System: NTP update successful.
01/08/2015	21:12:25	UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on.
01/08/2015	21:12:25	UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on.
01/08/2015	21:12:25	UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on.
01/08/2015	21:12:23	Environment: Restored the local network management interface-to-integrated Environmental Monitor (Universal I/O at Port 1) communication.
01/08/2015	21:12:23	UPS: Restored the local network management interface-to-UPS communication.
01/08/2015	21:12:01	System: Network service started. IPv6 address FE80::2C0:B7FF:FE5B:4AE3 assigned by link-local autoconfiguration.
01/08/2015	21:11:57	System: Network service started. System IP is 156.127.161.248 from manually configured settings.
01/08/2015	21:11:51	System: Warmstart.
01/08/2015	10:38:34	System: NTP update successful.

[BillP]

Hi,

Unfortunately, this is a hardware issue/fault that I believe has to do with the DC bus and an issue with it not charging up properly.  This typically requires  repair or  replacement depending on  where you're located, warranty status, and  what's available.

[Anonymous user]

About UPS
Model:	Smart-UPS X 3000
Serial Number:	IS1128005700
Firmware Revision:	UPS 01.8 / COM 01.6 / UBL 03.2 / CBL 06.0
Manufacture Date:	07/07/2011
Apparent Power Rating:	2880 VA
Real Power Rating:	2700 W

The serial number is below can you tell from this if it is still under warranty?

[BillP]

Technically, the warranty ran out in October of 2014. Though, that assumes you purchased it  10/7/2011 based on its manufacture date a little earlier in 2014. It appears it was registered on  2/1/2012 though so I don't know if that is when you actually purchased it or just when we received the information. Long story short,  its close. If you can  give a proof of purchase, this unit has a 3 year  warranty and we could honor that POP if it  is closer to Feb 2012 when you actually installed/purchased it.

[Anonymous user]

These UPS devices were purchased (Feb) and installed (March/April) in the spring of 2012 as part of us moving into a newly constructed building. The purchase  included the following list of items from GTSI.

GTSI Corp.

P.O. Box 823435

Philadelphia , PA - 19182-3435

IDF 6B - (3) WS-C3750X and (2) WS-C6509 or (2) WS-C4507E
UPS & Racks
Runtime : ~ 90 minutes
Note: Each of these UPSs will require hardwire installation to a 208V, 60A circuit.				No. of Oulets Per Unit
Manuf. No.	GTSI No.	Description	Qty.
AR3140	697975	NETSHELTER SX 42U 750MM WIDE X 1070MM DEEP NETWORKING ENCLOSURE WITH SIDES	2
SURT10000RMXLT6U	575994	APC SMART-UPS RT 10,000VA RM 208V	2	(2)L6-20R, (2)L6-30R
SURT192RMXLBP3U	575996	APC SMART-UPS RT 192V RM BATTERY PACK	10
AP8841	707097	RACK PDU 2G, METERED, ZEROU, 30A, 200/208V, (36) C13 & (6) C19	4	(36)C13, (6)C19
AP8716S	713952	POWER CORD KIT (6 EA), LOCKING, C19 TO C20, 1.8M	2
8894	NPR	POWER CORD C14 TO C15, 4' FROM STAYONLINE.COM	6
AR8136BLK	820-2057585	APC 1U 19 BLACK MODULAR TOOLLESS BLANKING PANEL	2
AR8442	820-1986430	VERTICAL CABLE ORGANIZER, 8 CABLE RINGS, ZERO U	2
WASSEMUPS-3R-SB-00	820-1943373	SCHEDULED 5X8 ASSEMBLY AND POWER-UP SERVICE	2
Closets 1A, 2A, 4A, 6A, 8A, 2B, 5B, 8B
Note: Each UPS will require a 120V, 30A, NEMA L5-30R circuit				No. of Oulets Per Unit
Manuf. No.	GTSI No.	Description	Qty.
SMX3000RMLV2UNC	721100	APC SMART-UPS X 3000VA RACK/TOWER LCD 100-127V WITH NETWORK CARD	8	(3)5-15R,(3)5-20R, (1)L5-30R
SMX120RMBP2U	721011	APC SMART-UPS X 120V EXTERNAL BATTERY PACK RACK/TOWER	8

[BillP · Accepted solution]

OK, well tech support will have to provide you a warranty replacement. I suggest that you contact them with this information and detail and then they can adjust the warranty status for you and move forward with a replacement presumably.  I don't know if there is any other further detail that they will want beyond the full log files  (like the full event.txt, data.txt and config.ini) for reference.  They will also want that serial number you provided and the POP you showed me.  Contact methods are here depending on if you want to do  phone or email:  http://www.apc.com/site/support/index.cfm/contact-information/   .. apc.com/support can also do chat  too.