Smart-UPS X 2200 Shut down by itself

Anonymous user · ‎2021-06-28

Hi,

One of our Smart-UPS X 2200 (SMX2200HV with external battery pack) suddenly shut itself off.

There was no transfer due to input power, no other indication that anything was going on, it just shut down, still accessible on management and indicating 100% battery capacity. Install date was 2017-11 so running 18 months.

It killed 300 customers' fiber connections so pretty annoying to buy a UPS that creates power outages....

This seems quite similar to these issues, but without any indication on switching due to battery or line errors beforehand.;
https://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/85789/smart-ups-1500-x-rando...
https://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/75685/smx1500-shutting-down-...

Here is the log for the other day, and some status/config screenshots.

Would you recommend a firmware upgrade?

2019-06-20	15:07:13	Device	UPS: The output power is turned off.
2019-06-20	15:07:13	Device	UPS: The graceful shutdown period has ended.
2019-06-20	15:07:12	Device	UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off.
2019-06-20	15:07:12	Device	UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off.
2019-06-20	15:07:12	Device	UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off.
2019-06-14	15:51:49	Device	UPS: Self-Test passed.
2019-06-14	15:51:40	Device	UPS: Self-Test started by automatic timer.
2019-06-10	14:33:11	System	NTP update successful.
2019-05-31	09:55:39	Device	UPS: Self-Test passed.

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