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Posted: 2024-03-0606:11 PM
Smart UPS X 1500 "No UPS Found"
Hi I have a Smart UPS X 1500. Model number is SMX1500RMI2U.
I have connected a Network Management Card 3 (AP9641) and updated the firmware using the NMC Firmware Update Utility tool. I can sign into the web UI and see that the network card is there however I cannot see the UPS. It says 'No UPS Found' or 'Lost communication to the UPS'. Picture attached showing the current firmware. Any help on this would be appreciated.