Smart-UPS RT 3000 XL - UPS Output Power Keeps Turning Off

[Anonymous user]

We have a Smart-UPS RT 3000 XL which seems to turn off the output power every time it performs a self-test. The UPS has a 9630 network management card installed.

The logs seem to indicate problem occurs during self-tests - or that the self tests are run after/during the problem - We're not sure.

The UPS is currently online with no alarms present. Battery capacity is at 100% Load at 20%. Can anyone assist? Is this a bug? Hardware problem?

Here are the logs:

 Date Time Event
 10/27/2010 4:06:36 UPS: The output power is turned off.
 10/27/2010 4:15:01 UPS: Started a self-test.
 10/27/2010 4:15:01 UPS: The output power is now turned on.
 10/27/2010 4:15:16 UPS: Passed a self-test.

 11/03/2010 3:30:17 UPS: The output power is turned off.
 11/03/2010 3:34:49 UPS: Started a self-test.
 11/03/2010 3:34:49 UPS: The output power is now turned on.
 11/03/2010 3:35:05 UPS: Passed a self-test.

 11/09/2010 1:24:57 UPS: The output power is turned off.
 11/09/2010 1:31:28 UPS: Started a self-test.
 11/09/2010 1:31:28 UPS: The output power is now turned on.
 11/09/2010 1:31:43 UPS: Passed a self-test.

 11/10/2010 1:21:09 UPS: The output power is turned off.
 11/10/2010 1:25:01 UPS: Started a self-test.
 11/10/2010 1:25:01 UPS: The output power is now turned on.
 11/10/2010 1:25:17 UPS: Passed a self-test.

11/11/2010 2:09:07 UPS: The output power is turned off.
11/11/2010 2:14:06 UPS: Started a self-test.
11/11/2010 2:14:06 UPS: The output power is now turned on.
11/11/2010 2:14:22 UPS: Passed a self-test.

[Anonymous user]

Thanks for the assistance... here is the information.


Model: Smart-UPS RT 3000 XL
Position: TOWER
Firmware Revision: 450.14.W
Manufacture Date: 02/19/06

Model Number: AP9630
Hardware Revision: 05
Manufacture Date: 08/17/2009
MAC Address: 00 C0 B7 4D 9F AD
Management Uptime: 33 Days 9 Hours 6 Minutes


Application Module

Name: sumx
Version: v5.0.3
Date: Aug 6 2009
Time: 21:53:59


APC OS (AOS)

Name: aos
Version: v5.0.3
Date: Aug 4 2009
Time: 13:12:44


APC Boot Monitor

Name: bootmon
Version: v1.0.0
Date: Oct 8 2008
Time: 16:03:02

[BillP]

you are seeing the messages in the log but is the actual power turning off which is causing your load to turn off?

[Anonymous user]

Yes, the output power is being shut off, causing our network equipment to power down/reload.

[BillP · Accepted solution]

ok. can you provide the firmware versions of both the UPS and the NMC?

it does sound like a UPS issue here but lets just check.

if you log into the NMC, check the UPS tab->About for the UPS firmware and then the NMC firmware is under the Administration tab->General->About.

thanks!