Smart-UPS 3000 RM UPS shutdown after selftest

[Anonymous user]

Hi one of our UPS shutdown completely after a self test. this was unexpected. i have now disabled all self tests but found this in the logs. Clearly the self test failed as this caused most of our switches and one server to power down. 

11/14/2015	09:42:42	UPS: Passed a self-test.
11/14/2015	09:42:28	UPS: No longer on battery power.
11/14/2015	09:42:13	UPS: The output power is now turned on.
11/14/2015	09:42:13	UPS: The load no longer exceeds 100% of rated capacity.
11/14/2015	09:42:13	UPS: On battery power in response to an input power problem.
11/14/2015	07:48:43	UPS: The output power is turned off due to an overload.
11/14/2015	07:48:41	UPS: A low battery condition no longer exists.
11/14/2015	07:48:41	UPS: The load exceeds 100% of rated capacity.
11/14/2015	07:48:35	UPS: The battery power is too low to continue to support the load; the UPS will shut down if input power does not return to normal soon.
11/14/2015	07:48:32	UPS: Started a self-test.

Before the Selftest the load exceeded 100% as noted on the logs, after the outage i remove the server to another UPS and now the load is at 53.3%. Could one small server draw that much of the load? 

Also will i need a new battery, there has been no warning of a battery replacement. 

Regards

Steve

[mitsmith_apc · Accepted solution]

Hi Steve,

Typically when I see this behavior it is due to the battery going bad. Do you know how old the unit/battery is? If you are not sure I can determine that form the serial number. The typical lifetime of our batteries is 3-5 years. 

As far as the server drawing 53% it all depends on the type of server it is and the power draw. If you can get me the model number of the server I can try and look that up for you. 

Regards,

Mike