Silcon 60KVA, Battery voltage

[Anonymous user]

Hi guy's
Our client have 3 units of 60KVA Silcon UPS ( SL60KH ), connected in parallel and everything are doing good no alarm/fault.
But my concern is, 1 of the UPS show the battery voltage on the display panel was 423, 424, but when we measure the actual battery voltage the reading was 436.1, 436.7 Vdc. They said that the battery Voltage from Display Panel and the actual battery voltage reading will not be the same at all, is it true??

any advise..thanks

[Anonymous user]

Hi

actually i prefer from you guys to answer all my issue or some technical question/explanation, coz you give me good justification.
anyways, for this issue i try to call or email the support of APC here in our country.

thanks

[upsguy_apc]

This can be fixed by calibrating the unit. You would need to call into APC to have one of their technicians perform this if you don't know how.

[Anonymous user]

APC service partner already go down to the site for calibration but still the display is the same.
What should be the truth about the actual reading and display from the panel, by rights it should be the same or not?

[Anonymous user]

hi

I just want to verify if the display on the panel and the actual reading should be the same or not?

[Anonymous user]

Hi

thanks, great..., are you able to send me email regarding this issue, just for the record and a black and white statement from APC.

[BillP]

Hi Hanz,

I noticed from your profile that you are from the Philippines, for faster response time you could contact them on you local time.

* Call us at toll free 1800 144 10535
* For Globe Subscribers, please call +6346437 3288
* For Blackberry mobile users enter the numbers directly into your mobile when calling the toll free number.
* E-mail: asetech@apcc.com
* Business Hours: 9:00AM-6:00PM Monday-Friday

[BillP]

We would try our best to assist/ help you to the best that we can here in the APC Forum. For mission critical cases/ emergency cases the Philippine Team can assist you. Let's see if clarkson can fill in your request for an e-mail.

[Anonymous user]

Hi

Thanks.., hopefully clarkson able to send me a statement..:-)

[Anonymous user · Accepted solution]

Hi guy's
Our client have 3 units of 60KVA Silcon UPS ( SL60KH ), connected in parallel and everything are doing good no alarm/fault.
But my concern is, 1 of the UPS show the battery voltage on the display panel was 423, 424, but when we measure the actual battery voltage the reading was 436.1, 436.7 Vdc. They said that the battery Voltage from Display Panel and the actual battery voltage reading will not be the same at all, is it true??

any advise..thanks