Problem PX100

[Anonymous user]

Morning¡¡¡ 

Hello
I have a problem with a UPS throws me the following message, someone happened?

UPS Ser #: PD0827160083
Date: 07/29/2016
Time: 8:25:32
Code: 0x0221
 
Severe - UPS: Internal communications failure.

After 45 seconds the following message sent me:

UPS Ser #: PD0827160083
Date: 07/29/2016
Time: 8:25:32
Code: 0x0221
 
Severe - UPS: Internal communications failure.

Thank you for your attention

[BillP · Accepted solution]

Hi,

I asked the 3 Phase Technical Support Team here in the U.S. and their recommendations are below.

In order to determine what the actual issue is we would need all active alarms from the UPS
along with the Raw Status information (easiest way to obtain is to go to detailed status in the web interface
then intelligence modules and click on the link view system raw status in the lower right of the window, then
screenshot the info and attach as pdf). The issue could be any module in the unit so without more information we
cannot be more detailed.

We recommend they contact their local in country support directly via telephone in order to speed up
troubleshooting and repairs if needed.

Here is a link to find local support http://www.apc.com/mx/es/support/contact-us/index.jsp