PCNS v4.4.1 failed on Linux

[Phil34_apc]

Hello,

I'm trying to install PCNS v4.4.1 on a RockyLinux 9 (RedHat 9 clone) and I've got an error.

I had already tried to install PCNS v4.4.1 several months ago on an another machine with RockyLinux 8 (RedHat 8 clone), and I got the same issue. On this RockyLinux 8 machine, I could install PCNS v4.3, but not the next release v4.4.0 and v4.4.1

I did :

./install.sh -f silentInstall.sample

With silentInstall.sample configured like this :

ACCEPT_EULA=YES

CEIP=no

MODE=single

IP_1=<NMCCardIP>

ACCEPTCERTS=YES

USERNAME=apc

PASSWORD=secretPassword

AUTHENTICATION_PHRASE=secretPhrase

LOCAL_IP_ADDRESS=<serverIP>

The installation is cancelled with this message (error 44) :

------------------------------------------------------------------

     PowerChute Network Shutdown 4.4.1 for Linux

     Copyright (c) 1999-2020 Schneider Electric.

     All Rights Reserved.

------------------------------------------------------------------

OS=Linux

Initializing ...

Silent mode input from silentInstall.sample

INSTALL_DIR=/opt/APC

EULA has been accepted

Creating /opt/APC directory ...

PCNS will be installed to /opt/APC/PowerChute

Copying jre to /opt/APC/PowerChute ...

Extracting jre to /opt/APC/PowerChute/jre ...

openjdk version "15.0.1" 2020-10-20

OpenJDK Runtime Environment (build 15.0.1+9-18)

OpenJDK 64-Bit Server VM (build 15.0.1+9-18, mixed mode, sharing)

JAVA_DIR=/opt/APC/PowerChute/jre-15.0.1/bin/

Copying the installation files ...

Extracting PCNS files ...

PCNS is extracted to /opt/APC/PowerChute

Configuring startup files ...

Startup script=/usr/bin/PowerChute

Installing Service ...

Created symlink /etc/systemd/system/default.target.wants/PowerChute.service → /etc/systemd/system/PowerChute.service.

Configure Firewall

Configuring firewalld

Configuring uninstall script ...

Setup the m11.cfg file

Securing Configuration

Applying Configuration ...

Error applying configuration.  Error code is: 44

Removed /etc/systemd/system/default.target.wants/PowerChute.service.

Installation cancelled.

In the install.sh code, it is related to java.

In all cases, I use the java embedded.

For PCNS v4.3, it is jre-11.0.1_linux-x64_bin.tar.gz -> OK

For PCNS v4.4.1, it is jre-15.0.1_linux-x64.tar.gz -> error 44

Could you help me to install the last PCNS v4.4.1 ?

Thanks

[JonPro]

Hi @Phil34_apc 

I am not sure if you have seen the PowerChute Network Shutdown Compatibility Chart which shows all the supported Operating Systems.

PowerChute Network Shutdown Compatibility Chart 

Unfortunately, the RockyLinux is not on the list and we wouldn't be able to provide support in installing and troubleshooting any issues that would arise.  However, you can use our FAQ to look for articles that might help you.

APC | Search the FAQ 

We can also wait for other members and see if they have encountered this issue as well.

[Phil34_apc]

Thanks @Jon 

I'm amazed by your answer.

RockyLiunyx is 100% compatible with RedHat. So Schneider does not support RedHat.

According to you, I have to stay with PowerChute Network Shutdown v4.3 ?

[JonPro]

Hi @Phil34_apc 

PowerChute Network Shutdown supports RedHat Linux, as mentioned in my previous post, the listed Linux Distributions that we have tested can be seen in the Compatibility Chart.

As you can see, depending on the PCNS version, it can be installed on Debian, Oracle, Ubuntu, Red Hat Enterprise, SuSE, and AlmaLinux.

[Phil34_apc]

Hi  

I can see in the compatibility chart that it is openJDK 15.0.2 that has been tested.

But pcns v4.4.1 zip is embedded with jre 15.0.1

However I don't think it is the problem, because I have installed and tested successively :

java-11-openjdk-11.0.17.0.8

java-1.8.0-openjdk-1.8.0.352

java-17-openjdk

and it is not better.

I have installed with success pcnsv4.3

/usr/bin/which: no chkconfig in (/sbin:/root/.local/bin:/root/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin)

------------------------------------------------------------------

     PowerChute Network Shutdown 4.3.0 for Linux

     Copyright (c) 1999-2018 Schneider Electric.

     All Rights Reserved.

------------------------------------------------------------------

OS=Linux

Initializing ...

Silent mode input from silentInstall.sample

INSTALL_DIR=/opt/APC

EULA has been accepted

Creating /opt/APC directory ...

PCNS will be installed to /opt/APC/PowerChute

Copying jre to /opt/APC/PowerChute ...

Extracting jre to /opt/APC/PowerChute/jre ...

openjdk version "11.0.1" 2018-10-16

OpenJDK Runtime Environment 18.9 (build 11.0.1+13)

OpenJDK 64-Bit Server VM 18.9 (build 11.0.1+13, mixed mode, sharing)

JAVA_DIR=/opt/APC/PowerChute/jre-11.0.1/bin/

Copying the installation files ...

Extracting PCNS files ...

PCNS is extracted to /opt/APC/PowerChute

Configuring startup files ...

Startup script=/usr/bin/PowerChute

Installing Service ...

Created symlink /etc/systemd/system/default.target.wants/PowerChute.service → /etc/systemd/system/PowerChute.service.

Configure Firewall

Configuring firewalld

Configuring uninstall script ...

Setup the m11.cfg file

Applying Configuration ...

Registration results ...

Connection to UPS Network Management Card (IP) was successful.

Configuration complete.

Starting service ...

Installation has completed.

PowerChute Network Shutdown can be accessed through your browser at https://<your_server_ip_address>:6547

Please complete the configuration wizard so that PowerChute Network Shutdown can protect your server.

This is all very weird for me.

Maybe it is because my environment is not virtualized and that Schneider is testing under virtualized environment, as for pcns 4.4.2 and pcns 4.4.3

Regards

[Phil34_apc]

I have tested the installation of PCNS 441 on a Red Hat Enterprise Linux 8.3 machine and I've got the same issue (error code 44)

# cat /etc/redhat-release

Red Hat Enterprise Linux release 8.3 (Ootpa)

I'm going to contact the APC support.

Regards

[JonPro]

Apologies for the late revert @Phil34_apc, were you able to reach out to our tech support?

[Phil34_apc]

Thank you Jonpro.

I contacted APC support yesterday and they replied :

"We have received your request and we will provide you an answer within 24 hours (1 working day),

Here is your file number: 96734662"

Regards

[JonPro]

Hi @Phil34_apc 

Apologies for the late revert, I checked the case that you mentioned and saw that our local team is already working on it.

For the benefit of other users, I would like to share what we found during the investigation.  In the case that was raised, we saw an Error 44 during the installation, and as per the PCNS Installation Guide (page 83), the error is Invalid Password specified in the silent install configuration file. The password given did not pass
the regex.

There is a possibility that either the password or authentication phrase does not comply with the complexity requirements, kindly refer to the security handbook provided.

PCNS 4.4 - Installation Guide 

PCNS Security Handbook 

[Phil34_apc]

Hi @JonPro

I can see in the security handbook that the password does not meet the requirements.

I have to see how I can change all that on my clients and the network management card.

It was surely the problem I had.

Thanks a lot for your help and patience.

[Phil34_apc · Accepted solution]

Hi,

I confirm that I was able to install PCNS 4.4.1 with a reinforced password.

My errors were I tought the password should be the same between the NMC and the PCNS, and I had not found the error code meaning.

Best regards