PC 9640 telnet prompt is BM

[khenning]

Good Day,

We just received new APC 9640 network cards and we plugged the first one in. Using teratem to connect to it and when we are connected the prompt says BM instead of apc for logging in.  Is there a way to get by this screen or to factory rest? what is causing this?

Thanks

Kevin

[Matt-B]

The "BM" prompt means you are in the "bootmonitor" interface, which is a file used primarily for firmware recovery - more information on it here: https://www.apc.com/us/en/faqs/FA293874/

To get past the prompt, you can use the command "boot" to continue the normal bootup process.