Need help with APC Smart-UPS RT 5000

Anonymous user · ‎2021-06-25

The old batteries had lost its capacity and were replaced with identical model of the same new batteries with brand new ones. All the batteries were replaced and the old ones sent to disposal. On the first day it showed full battery in indication. But after few days it shows just a single LED on battery backup display but the battery is working totally fine. This has been verified with a multimeter. Please tell how to correct this problem. Thank You very much for your time.

Enclosed : The photo of the UPS device as working.

Anonymous user · ‎2021-06-25

please send the vedio if possible

See Answer In Context

BillP · ‎2021-06-25

Hi,

Have you performed a runtime calibration? See Schneider Electric FAQ FA284198 for assistance with runtime calibration.

Anonymous user · ‎2021-06-25

Hi Bill,

I do not have access to the software aspect of this ups. Can this be done only through hardware mode? Some kind of resetting? Thank You so much for replying.

BillP · ‎2021-06-25

Hi,

Sorry for the misunderstanding. How to run manual calibration is listed in the FAQ I recommended in my earlier post FAQ FA284198. A manual calibration is calibrating the UPS with no software intervention.

Anonymous user · ‎2021-06-25

please send the vedio if possible