Mail notification failing to send

[techsupport_apc]

This was originally posted on APC forums on 5/7/2015

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Hi,

I have 2 UPS's on different systems that stoped sending the notification e-mails. We are using shaw to relay the e-maisl on por 25, when I telnet from both servers to the SMTP mail server I can connect just fine. I checked the debug.txt and it generate this log when trying to send emails:

Thu May 07 15:08:48 PDT 2015: [SMTPMailWorker.transmitMailMessage()]- Send Mail Failed: javax.mail.MessagingException: [EOF]
Thu May 07 15:08:48 PDT 2015: [SMTPMailWorker.makeTestMessage()]- Failed to send test email message.

[BillP]

This reply was originally posted by Angela on APC forums on 5/8/2015

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Can you please clarify what UPS and APC Software you're using? Is this PowerChute Business Edition you're referring to? I am not familiar with Shaw - can you share what version of that you're using? What email service are you using (gmail, etc)?

[techsupport_apc]

This was originally posted on APC forums on 5/9/2015

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Hi Angela,

I'm using PowerChute Bussiness Edition. I use Shaw as my smtp email server to relay the emails.

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 5/11/2015

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Hi,

What is being listed in smtp e-mail server log. That should indicate if the test mail is being received and if it is why it is failing.