Linux agent USB

[dave_08_apc]

Hello. I used  Powerchute business edition 9.5 in windows but my setup was a bit unusual. I already now that without a network card these UPS are meant to work with one PC/server at the time, but I had both SUA3000I and SUA3000RMI connected to one windows PC. When I needed to login to the other UPS, I had to go to device manager, disable the other USB port and then connect. I had shutdown scripts to remotely turn off other servers from this PC.

I still want to use the same PC but with linux (oracle linux 8). For now I'm still trying to manage the connection to one UPS. Lsusb and usb-devices commands  both detect the device:

lsusb output: Bus 003 Device 004: ID 051d:0002 American Power Conversion Uninterruptible Power Supply

usb-devices output:

T: Bus=03 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 4 Spd=1.5 MxCh= 0

...
S: Manufacturer=American Power Conversion
S: Product=Smart-UPS 3000 FW:655.18.I USB FW:7.3
S: SerialNumber=JS0827003558

I've downloaded and configured pcssagent-1.3.0-301-EN.x86_64.tar.gz. I can login but get "Device status   UPS communication lost". A few seconds after the login the PBEAgent process stops.

PBEAgent.service: Main process exited, code=killed, status=6/ABRT
systemd[1]: PBEAgent.service: Failed with result 'signal'.

As you can see, I can even get the serial number from the UPS with usb-devices command, so communication is ok. When running config.sh, if I select SUA model (option h), I only get "smart" and simple cable type options, but it seems I'm only able to configure serial connections with either.

In windows, I was using the same supplied USB cable and I could connect. Any ideas, please?

Thanks and regards.

[dave_08_apc]

I still want to use the same PC but with linux (oracle linux 8). For now I'm still trying to manage the connection to one UPS. Lsusb and usb-devices commands  both detect the device:

lsusb output: Bus 003 Device 004: ID 051d:0002 American Power Conversion Uninterruptible Power Supply

usb-devices output:

T: Bus=03 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 4 Spd=1.5 MxCh= 0

...
S: Manufacturer=American Power Conversion
S: Product=Smart-UPS 3000 FW:655.18.I USB FW:7.3
S: SerialNumber=JS0827003558

I've downloaded and configured pcssagent-1.3.0-301-EN.x86_64.tar.gz. I can login but get "Device status   UPS communication lost". A few seconds after the login the PBEAgent process stops.

PBEAgent.service: Main process exited, code=killed, status=6/ABRT
systemd[1]: PBEAgent.service: Failed with result 'signal'.

As you can see, I can even get the serial number from the UPS with usb-devices command, so communication is ok. When running config.sh, if I select SUA model (option h), I only get "smart" and simple cable type options, but it seems I'm only able to configure serial connections with either.

In windows, I was using the same supplied USB cable and I could connect. Any ideas, please?

Thanks and regards.