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Posted: 2023-05-07 01:23 PM
I need assistance upgrading the UPS firmware of an SMX1500RM2U that is currently at version 02.2 (ID11).
I have seen other posts that reference a file to download from box.com but the links are dead. Thank you.
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Posted: 2023-05-08 05:53 PM
@BillP Thank you, I seen before that but it will not work. I need the instructions for FA241461 (https://www.apc.com/us/en/faqs/FA241461/)
The SMX UPS (ID11) requires a firmware upgrade to address the communication fault. The special upgrade procedure for this UPS with UPS 02.X and CBL 1.X is available via your local technical support only.
My UPS:
Model: | Smart-UPS X 1500 |
SKU: | SMX1500RM2U |
Serial Number: | AS1010221387 |
Firmware Revision: | UPS 02.2 (ID11) |
Manufacture Date: | 03/07/2010 |
Apparent Power Rating: | 1440 VA |
Real Power Rating: | 1200 W |
Internal Battery SKU: | RBC115 |
External Battery SKU: | SMX48RMBP2U |
Can you send me the upgrade procedure?
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Posted: 2023-05-13 08:11 AM
The SMX UPS (ID11) requires a firmware upgrade to address the communication fault. The special upgrade procedure for this UPS with UPS 02.X and CBL 1.X is available via your local technical support only.
How do I get this special firmware?
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Posted: 2023-12-26 09:15 AM
I need to update my UPS stuck at ID11 also. How do I get this special firmware? Also, is it the same ups cable that came with the UPS?
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Posted: 2 weeks ago
Hi @BillP , I also require firmware for ID11, this FAQ doesn't appear to list ID11.
I am currently running SMX750I + NMC 2 (ID11)
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