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[Help] SUA2200RM2U turns off

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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ftoledano_apc
Ensign
Ensign
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7
506

[Help] SUA2200RM2U turns off

This was originally posted on APC forums on 5/27/2013


Hi everyone i have an APC SUA2200RM2U that turns off if i connect the serial cable to my pc, it also has an usb port but.,..instead of that, it has an ethernet port !...but it's not woking or maybe needs a configuration, i don't know..,.

Can someone could help me at this.

Thank you in advance

Best Regards

Felipe

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BillP
Administrator Administrator
Administrator
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506

Re: [Help] SUA2200RM2U turns off

This reply was originally posted by Angela on APC forums on 6/3/2013


Yes, you can use AP9619 with this UPS. If you review the user's guide for the UPS, it will instruct you to braindead this UPS but I never do that unless there is a concern that the UPS is damaged prior to installing. 99.9% of the time, it is OK to hot swap without risk. I would just proceed with installing the card hot.

See Answer In Context

7 Replies 7
nael_apc
Lieutenant JG
Lieutenant JG
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506

Re: [Help] SUA2200RM2U turns off

This was originally posted on APC forums on 5/28/2013


Hi

check for software power chute you install in your computer option for shutdown Necessary the shutdown time not more the backup time and calibration your ups

note if your UPS is old that mean backup time is less than time for shutdown

thanks

BillP
Administrator Administrator
Administrator
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0
506

Re: [Help] SUA2200RM2U turns off

This reply was originally posted by Angela on APC forums on 5/28/2013


Hello,

APC's serial cable is proprietary - a standard USB cable connected to the UPS will most likely turn it off. If this is not an APC serial cable, part number 940-0024 or 940-1524 (which comes with the UPS), then you need to track one down. You can verify the cable part number on one of the DB-9 connectors.

Also, the USB cable that comes with the UPS is an RJ-45 to USB cable, part number AP9827.

Basically, you need to track down the correct cables here. And you can only use USB OR serial connection. If you use USB, you may need to braindead your USB to reset the UPS communications to get serial working (which I can help with).

ftoledano_apc
Ensign
Ensign
0 Likes
0
506

Re: [Help] SUA2200RM2U turns off

This was originally posted on APC forums on 5/30/2013


Hi, i get the AP9827 and the 940-0024 but is not working.

The UPS is not turning off anymore but i can not see the PowerChute interface. I have installed the PowerChute Personal Edition.

Please help me.

Thanks in advance.

BillP
Administrator Administrator
Administrator
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0
506

Re: [Help] SUA2200RM2U turns off

This reply was originally posted by Angela on APC forums on 5/31/2013


OK well PowerChute personal edition is not the correct software. Uninstall that and you need to download and install PowerChute business edition agent. Before you install it, pick either USB or serial. If you choose serial and it doesn't work, you may need to reset/braindead your UPS but we can try that only if it doesn't work.

ftoledano_apc
Ensign
Ensign
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0
506

Re: [Help] SUA2200RM2U turns off

This was originally posted on APC forums on 6/1/2013


Ok i will do that. I have a management card AP9619 and it is compatibilty with the UPS, can i plug the card into the UPS if is ON or should i turn OFF and disconnect every single load?, if i do not do that, the card could not response or might could die ?

Thanks in advance.

nael_apc
Lieutenant JG
Lieutenant JG
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0
506

Re: [Help] SUA2200RM2U turns off

This was originally posted on APC forums on 6/2/2013


you can connect your cart if your UPS is ON

your card will working good

BillP
Administrator Administrator
Administrator
0 Likes
0
507

Re: [Help] SUA2200RM2U turns off

This reply was originally posted by Angela on APC forums on 6/3/2013


Yes, you can use AP9619 with this UPS. If you review the user's guide for the UPS, it will instruct you to braindead this UPS but I never do that unless there is a concern that the UPS is damaged prior to installing. 99.9% of the time, it is OK to hot swap without risk. I would just proceed with installing the card hot.