HDD failure after power restart of AP9465

mojtaba_apc · ‎2021-06-25

Hello , I have an Infrastructure central 6.2.0 with part number AP9465. the HDD of server failed after power being restart and DCIM got Destroyed . I have already a backup of my date server but I cant use it and recover the data . how I can recover the server and use my backup.Thanks in advance

BillP · ‎2021-06-25

Hi Mojtaba,

How old is the server? It may be possible to replace the hard drive and then log a support request to see if they can give you the original install media but that version is old, probably 15 or 16 releases behind the current one and unless you have a support contract I can't say for sure if they will be able to help you.

It might be best to look into a replacement, the new versions come in three different sizes of physical machine or alternatively a VMWare appliance

-Gavan

See Answer In Context

BillP · ‎2021-06-25

Hi Mojtaba,

How old is the server? It may be possible to replace the hard drive and then log a support request to see if they can give you the original install media but that version is old, probably 15 or 16 releases behind the current one and unless you have a support contract I can't say for sure if they will be able to help you.

It might be best to look into a replacement, the new versions come in three different sizes of physical machine or alternatively a VMWare appliance

-Gavan