Error Code SURTD5000XLT

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Hi, I would like to get your help on this small problem, I have an UPS APC SURTD5000XLT with a
Battery pack XFMR, I attached you a picture of the error code as well, the thinng is that my technician changed all the batteries in the external battery pack for new ones, I am not sure if he did changed the on inside the UPS SURTD5000XLT, but the problem is tha the leds are all charge and onces the external power is off the battery comes up but they become to drain in less then 5 minutes, what can be the problem? it is that the batteries inside the SURTD5000XLT need to be replace as well. please confirm and thanks a lot. if you have a service manual that can

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