Device UPS: The output power is turned off Issue

[BillP]

Hi, recently our office are have some power outage and we find the UPS cut off the output power after 2mins. Since the outage are happened in long holiday, there are only little part of event log left behind and others were clean off already.

The below logs show that after power outage the UPS cut the output power after 2min, although the server Shutdown process are started but the there is no enough time for it to shutdown normally.

Our concern is, is that the conf. setting wrong to make the UPS cut off power after 2mins ?

The client's powerchute setting

UPS on battery, shut down at 300 seconds.

The UPS settings:

Start of Shutdown
Low Battery Duration: 08 minutes
Shutdown Delay: 180 seconds
Maximum Required Delay: 8 minutes
Basic Signaling Shutdown: Enable

The interesting things is the UPS run times show 2h33m while the load power is just 5.8% watts.

The UPS are 5 years old now and the battery are replaced 2 years ago.

UPS Event log:
01/15/2016 22:02:35 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 22:02:23 Device UPS: The output power is now turned on. 0x0113
01/15/2016 22:01:37 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 22:01:36 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:59:37 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:59:36 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:57:36 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:57:35 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:55:36 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:55:35 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:53:35 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:53:35 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:51 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:50 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:49 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:48 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:47 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:46 System Email: Could not resolve 'mail.xxxxxxx'. 0x001A
01/15/2016 21:51:21 Device UPS: The output power is turned off. 0x0114
01/15/2016 21:51:21 Device UPS: Restored the local network management interface-to-UPS communication. 0x0101
01/15/2016 21:51:05 System Network service started. IPv6 address xxxx::xxx:xxxx:xxxx:xxxx assigned by link-local autoconfiguration. 0x0007
01/15/2016 21:51:01 System Network service started. System IP is 192.xxx.xx.xx from manually configured settings. 0x0007
01/15/2016 21:50:45 System Network Interface coldstarted. 0x0001
01/15/2016 17:22:48 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:22:35 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:20:48 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:20:35 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:18:48 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:18:35 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:16:48 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:16:35 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:15:13 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:15:00 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:14:47 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:14:34 System Email: Could not mail 'mail.xxxxxxx'. 0x001A
01/15/2016 17:14:21 Device UPS: The output power is turned off. 0x0114
01/15/2016 17:14:21 Device UPS: A low battery condition no longer exists. 0x0110
01/15/2016 17:14:06 Device UPS: The battery power is too low to continue to support the load; the UPS will shut down if input power does not return to normal soon. 0x010F
01/15/2016 17:10:51 Device UPS: On battery power in response to an input power problem. 0x0109

Server powerchute's log

01/18/2016 09:04:39 PowerChute is not receiving data from the Network Management Card. More information
01/18/2016 09:04:39 PowerChute successfully opened UDP port 3052.
01/18/2016 09:04:26 PowerChute cannot communicate with the Network Management Card.
01/15/2016 17:14:07 Shutdown process started. Windows will shut down soon.
01/15/2016 17:14:07 Low-battery condition has occurred.
01/15/2016 17:10:52 UPS has switched to battery power.