Configuring Email notifications from the APC PowerChute BE Web Console

[Anonymous user]

I have a Smart-UPS 750 and am looking to use the web console to manage the emailing of event notifications.

I am finding that emails are not sent out for events I have configured to send emails.  For instance I have told it send an email when a self test is passed, but I get no email when this happens.

I am using PowerChute Business Edition server edition 9.1.1 build 604.

I am accessing the web console via https://127.0.0.1:6547 and then using the events section to define when emails are sent.

Any help would be appreciated.

[BillP]

Liam,

Is the UPS the same SUA750i that your wrote about earlier? Also, what are you using for an SMTP server?

[Anonymous user]

The same model but this is a different UPS. 

I am using the smtp server that was set in the e-mail communication settings within the software console.  I know this smtp server is o.k. as the test email arrived, and I am receiving emails of events.

[BillP]

Liam,

I tested the email with PowerChute Agent and SUA750. I received emails for both selftest initiated and selftest passed. Have you checked the SMTP server to see if there is any error messages when you run the selftest? 

Side note: when you run the PowerChute Business Edition installer 9.1.1 when connected to a SUA Smart-UPS the Agent that is installed is Agent version 9.0.3. 

On 5/6/2016 3:26 AM, Liam said:

I know this smtp server is o.k. as the test email arrived, and I am receiving emails of events.

How are you running test email? Did you install the PowerChute Server and Console or are you saying when you test for an event like a power outage you receive an email? 

[Anonymous user]

I will check my smtp server for any error messages.

I have checked the agent version and can see it is 9.0.3.604 and the console/server are version 9.1.1.604

Yes I have run a test message from within the configuration profile settings and it comes through straight away. 

From what I can see I have then gone to the web console (not the software console, via 127.0.0.1:6547) and set the self-test initiated event to send an email.  I have added an email address to the event recipients within the web console.  But when I initiate a self-test I do not get an email.

[BillP]

Liam,

Did you add the SMTP server information to the PowerChute web client? If not no email will be sent for an event configured to do so via the web client. When configuring email via the PowerChute Server/Console the self-test event is not set to send an email. 

Note: when configuring email via the PowerChute Server/Console and PowerChute Agent Web interface can cause duplicate emails to be sent. 

[Anonymous user]

From what I can see there is no field for the SMTP server information.  All I can see is a field to add recipient details  Where are you seeing the fields for smtp details?

[BillP]

Hi,

In the web interface go to Server Shutdown - System Settings and enter the SMTP server, the from address and if needed authentication information. 

[Anonymous user · Accepted solution]

Thanks Bill I will take a look and return to post a reply with outcome.