Compensating for a low input voltage

[Anonymous user]

Alo Everyone, I have a Smart-UPS 3000 RM that is about a year old now. About two weeks ago (after a power outage) the UPS started reporting the following error:

UPS: On battery power in response to an input power problem.

A second later the UPS would log that it was no longer on battery power. This sequence would occur about every 10 minutes. To diagnose whether this was a UPS or premise power issue I swapped the UPS over to a circuit that was being used by another Smart-UPS 3000 RM that was not having the same issue. The issue ended up following the UPS which told me the issue was with the UPS and not the premise power.

I did some searching and found some forums that suggested to reboot the Management Card and/or Upgrade Firmware for the Management Card. I first rebooted the card but the issue came back. Next I upgraded to the latest firmware. It took about 30 minutes but the issue came back, but a little different this time. Now the error is:

UPS: Compensating for a low input voltage.

After about 45 seconds the UPS reported the following: UPS: No longer compensating for a low input voltage.

This is where I'm stuck at now.

Here are some facts about the UPS and Network Management Card.

UPS
Model: Smart-UPS
3000 RM
Serial Number: WS0838160245
Firmware Revision: 666.6.D
Manufacture Date: 11/13/07

Network Management Card
Hardware Factory
Model Number: AP9619
Serial Number: BA0844009777
Hardware Revision: A10
Manufacture Date: 11/04/2008
MAC Address: 00 C0 B7 D4 81 3F
Management Uptime: 0 Days 1 Hour 43 Minutes

Application Module
Name: sumx
Version: v3.7.1
Date: 12/02/2009
Time: 16:19:12

APC OS (AOS)
Name: aos
Version: v3.7.1
Date: 11/16/2009
Time: 13:30:50

Thanks for your help

[Anonymous user]

Alo Everyone, I have a Smart-UPS 3000 RM that is about a year old now. About two weeks ago (after a power outage) the UPS started reporting the following error:

UPS: On battery power in response to an input power problem.

A second later the UPS would log that it was no longer on battery power. This sequence would occur about every 10 minutes. To diagnose whether this was a UPS or premise power issue I swapped the UPS over to a circuit that was being used by another Smart-UPS 3000 RM that was not having the same issue. The issue ended up following the UPS which told me the issue was with the UPS and not the premise power.

I did some searching and found some forums that suggested to reboot the Management Card and/or Upgrade Firmware for the Management Card. I first rebooted the card but the issue came back. Next I upgraded to the latest firmware. It took about 30 minutes but the issue came back, but a little different this time. Now the error is:

UPS: Compensating for a low input voltage.

After about 45 seconds the UPS reported the following: UPS: No longer compensating for a low input voltage.

This is where I'm stuck at now.

Here are some facts about the UPS and Network Management Card.

UPS
Model: Smart-UPS
3000 RM
Serial Number: WS0838160245
Firmware Revision: 666.6.D
Manufacture Date: 11/13/07

Network Management Card
Hardware Factory
Model Number: AP9619
Serial Number: BA0844009777
Hardware Revision: A10
Manufacture Date: 11/04/2008
MAC Address: 00 C0 B7 D4 81 3F
Management Uptime: 0 Days 1 Hour 43 Minutes

Application Module
Name: sumx
Version: v3.7.1
Date: 12/02/2009
Time: 16:19:12

APC OS (AOS)
Name: aos
Version: v3.7.1
Date: 11/16/2009
Time: 13:30:50

Thanks for your help

[Techie_apc]

Bryce,

Could you please post the event and data logs of the UPS which was recorded by the NMC?

[Anonymous user · Accepted solution]

Thanks for the assistance. Attached are the Data and Event Logs