Battery Replacement Issue – QR Code and Serial Number Not Working

[dahbar]

Subject: 

Dear Support Team,

I recently encountered an issue with my APC APC SMART-UPS 3000VA LCD RM 2U 230V SMARTCONNECT × 1 that I purchased approximately a year and a half ago. Unfortunately, the battery now needs to be replaced, which I find quite unexpected given the relatively short time since purchase.

I attempted to register my device on your website, but I encountered two problems:

1. The QR code provided on my device does not work.
2. There is no serial number in the required format for your registration form.

Due to these issues, I am unable to complete the registration process or request the necessary battery replacement. I have attached photos of the labels and information found on my device, hoping they will help you identify it.

Could you please assist me in resolving this situation? I would appreciate any guidance on how to proceed with obtaining a replacement battery.

Thank you in advance for your support. I look forward to your response.

Best regards,
Jean-Paul Dahbar

[Teken]

Please use this APC Resource Link to first identify the hardware is in warranty. The same link offers chat, phone, email support.

Please use this link to do so:

https://www.apc.com/us/en/support/product-support/ups-factory-warranty-information.jsp

Questions Ask . . . 👍

[dahbar]

Thank you very much for your reply. Following the link you provided, I received confirmation that my gear is still covered under warranty. However, the link directs me to US support. I have already contacted them, and they forwarded me to the French support team. Unfortunately, the French support does not respond.

[Teken]

Hello,

If you sent an email please do try using chat / phone instead. Please have ready the serial number, purchase receipt, and brief description of the problem.

If there is a active fault / error code have that ready too for submission. Please do let me know the final outcome good or bad. 👍