Application Is Incompatible

BillP · ‎2021-06-25

I have been getting below error when I try to access my APC via web browser

Nvo6skYAZ366yU6kvG2x4A%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

HYjRlVpJ2BwD9fVmvjOUhg%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

BillP · ‎2021-06-25

Thanks for your reply. After loading the above firmware issue has been resolved.

I am now able to access UPS console via web browser.

Thanks for your support

BillP · ‎2021-06-25

Hi,

The screenshot shows A! which means there is an issue with the application on the NMC. See Schneider Electric FAQ FA156130

You should flash the firmware to resolve. You will find our latest firmware at this link https://www.apc.com/ae/en/tools/download/

BillP · ‎2021-06-25

Thanks for your response. I managed to download firmware (PowerNet MIB v4.2.8).

Do we need to reboot APC UPS after firmware upgrade.?

The reason I am asking this question is my UPS is live and I cannot reboot/restart at this moment.

Awaiting for your reply.

BillP · ‎2021-06-25

Hi,

That is not the proper firmware. If you UPS is a Smart-UPS you need to download SFSUMX664.

Updating the firmware on the NMC will reboot the NMC. it will not reboot the UPS so the load will remain stable.

BillP · ‎2021-06-25

Thanks for your reply. After loading the above firmware issue has been resolved.

I am now able to access UPS console via web browser.

Thanks for your support