APC NMC AP9619 Notifications Issue

[Anonymous user]

Hello Everyone,

We are using AP9619 Network Management card on our DR site. We are trying to configure email notifications on the NMC but the test emails are just not going through. We have already added a receive connector on our Exchange server. The details of NMC are as below.


Hardware Factory*

Model Number: AP9619
Serial Number: BA0744009404
Hardware Revision: A10
Manufacture Date: 10/31/2007
MAC Address: 00 C0 B7 31 20 2A
Management Uptime: 5 Days 3 Hours 33 Minutes

Application Module*

Name: sumx
Version: v3.5.5
Date: 05/24/2007
Time: 16:14:52

APC OS (AOS)_

Name: aos
Version: v3.5.5
Date: 05/24/2007
Time: 15:44:22

Can someone please advise how to go about resolving this issue.

Regards,
Abbas.

[BillP · Accepted solution]

[i'd start here|http://nam-en.apc.com/app/answers/detail/a_id/7957]

the usual issue is that this NMC does not support email authentication.

i am not sure what you meant by added a receive connector on our Exchange server.

also, it may help to send us your config.ini via [these instructions|http://nam-en.apc.com/app/answers/detail/a_id/9321].

lastly, you are a few firmware revisions behind and you may want to consider upgrading. i dont think that it will necessarily solve the issue here but you could always try. the latest AOS is 3.7.3 and sumx is 3.7.2. you can download from apc.com under Software & Firmware.