Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

AP9641: after Firmware upgrade regular "UPS: In bypass in response to an internal hardware fault."

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • AP9641: after Firmware upgrade regular "UPS: In bypass in response to an internal hardware fault."
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Hansi98
Crewman Hansi98
Crewman

Posted: ‎2022-06-20 12:10 AM

0 Likes
12
1324
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 12:10 AM

AP9641: after Firmware upgrade regular "UPS: In bypass in response to an internal hardware fault."

Hi community,

uI pdated Firmware Smart-UPS SRT1500 AP9641 to 2.2.0.1 yesterday (from 1.4.2.1).

 

Since then (during the last 24hours) I see approx. 40 messages like this:

Code : 0x011B UPS: In bypass in response to an internal hardware fault.

immediately after that:

Code : 0x01B2 UPS: Return from bypass, internal hardware fault no longer present.

 

Serial Number : 5A2053T31151

Device Serial Number : AS2053191323

 

any idea on this issue?

 

There were no previous problem with the device.

are there any links to older firmware version, we might give a try?

 

Is a full power cycle of the UPS recommended to solve this?

  • Tags:
  • english
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
TonKei
Lieutenant TonKei Lieutenant
Lieutenant

Posted: ‎2022-06-20 01:36 AM

0 Likes
10
1318
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 01:36 AM

Hello Hansi

 

 

We have seen a few of these cases and the mitigation is currently to downgrade to the v2.0.0.5 of the firmware.

I have added the v2.0.0.5 firmware to this message, and I suggest using the manual SCP/FTP upgrade process described in this FAQ document -> https://www.apc.com/ie/en/faqs/FA156047/

 

The upgrade and downgrade process is identical in this case.

 

Our software development team is working on the next version of the firmware, that fixes this issue, and it should be incoming before too long.

 

Best regards

Tonny

See Answer In Context

Attachments
apc_hw21_su_2-0-0-5.zip
  • Tags:
  • english
Reply
Share
Replies 12
TonKei
Lieutenant TonKei Lieutenant
Lieutenant

Posted: ‎2022-06-20 01:36 AM

0 Likes
10
1319
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 01:36 AM

Hello Hansi

 

 

We have seen a few of these cases and the mitigation is currently to downgrade to the v2.0.0.5 of the firmware.

I have added the v2.0.0.5 firmware to this message, and I suggest using the manual SCP/FTP upgrade process described in this FAQ document -> https://www.apc.com/ie/en/faqs/FA156047/

 

The upgrade and downgrade process is identical in this case.

 

Our software development team is working on the next version of the firmware, that fixes this issue, and it should be incoming before too long.

 

Best regards

Tonny

Attachments
apc_hw21_su_2-0-0-5.zip
  • Tags:
  • english
Reply
Share
Hansi98
Crewman Hansi98
Crewman

Posted: ‎2022-06-20 02:15 AM

In response to TonKei
0 Likes
9
1309
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 02:15 AM

Hi Tonny,

thanks for the quick reply. Just downgraded to 2.0.0.5.

 

BTW: what I observed: This bypass problems occured massively while our network security scanner was checking this device. 

So it might be connected to the CPU/network ultilization of the card.


With 2.0.0.5 i also just ran a security scan (which is checking open ports, trying logons, trying to extract data by SNMP et cetera): no such messages triggered by the scan

Regards


  • Tags:
  • english
Reply
Share
TonKei
Lieutenant TonKei Lieutenant
Lieutenant

Posted: ‎2022-06-20 02:29 AM

In response to Hansi98
0 Likes
8
1305
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 02:29 AM

Hello Hansi 

 

Thank you for the feedback.

From what I understand, development has identified the root cause and will implement a fix in the next firmware version.

 

If this resolves the issue for you, please mark the post as solved 😉

 

Best regards

Tonny

  • Tags:
  • english
Reply
Share
JanKarsten
JanKarsten
Cadet

Posted: ‎2022-06-20 05:24 AM

In response to TonKei
0 Likes
7
1287
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 05:24 AM

Hello Tonny, @TonKei 

 

thank you for the information. I face the same issue with 6 of our Smartups with AP9640/41.

 

Do you have any idea, when this fix will be available? 

 

Does this "error" can damage the UPS itself ?

 

Do you suggest to downgrade or is it possible to wait until the fix arrives without having any side-effects?

 

Thank you in advance.

 

Best regards,

Jan Karsten

  • Tags:
  • english
Reply
Share
KLJ
KLJ
Cadet

Posted: ‎2022-06-20 10:02 PM

0 Likes
0
1263
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 10:02 PM

Same error here since I updated 4 AP6940 to v2.2.0.1.

  • Tags:
  • english
Reply
Share
Hansi98
Crewman Hansi98
Crewman

Posted: ‎2022-06-20 10:30 PM

In response to JanKarsten
0 Likes
0
1257
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 10:30 PM

Hi  Tonny,

after approx. 18hours of observing: None of these messages appeared again.

So I see this as a workaround until a new firmware >2.2.0.5 is relased.

 

Thanks for you support.

Regards

  Hansi

 

  • Tags:
  • english
Reply
Share
TonKei
Lieutenant TonKei Lieutenant
Lieutenant

Posted: ‎2022-06-20 11:30 PM . Last Modified: ‎2022-06-20 11:31 PM

In response to JanKarsten
0 Likes
5
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-20 11:30 PM . Last Modified: ‎2022-06-20 11:31 PM

Hello @JanKarsten 

 

As it is with bugs and development in general, it is a bit hard to be very exact here 🙂

 

In regard to the error, it is my understanding that this is a case of erroneous alarms and not something that can have implications on the actual "UPS" function. That being said, at the very least, you will have a log that becomes cluttered with these alarms. But as mentioned, this is my understanding and I do not have definite knowledge to back this up. With that in mind, I would advise downgrading.

 

In regard to the timeline on the next version of the firmware, again I am not able to give you anything definite.

But, as far as I know, the firmware has been developed and is currently going through the test cycles.

That would normally indicate that we are looking at weeks, instead of months, until release.

 

Best regards

Tonny 

  • Tags:
  • english
Reply
Share
JanKarsten
JanKarsten
Cadet

Posted: ‎2022-06-27 01:12 AM

In response to TonKei
0 Likes
0
1134
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-06-27 01:12 AM

Hello @TonKei 

 

Thank you for the information.

 

I have downgraded the USVs and now the "error messages" are gone.

 

Everything looks fine at the moment.

 

Looking forward to the release of the fixed firmware.

 

Best regards,

Jan

  • Tags:
  • english
Reply
Share
LarryK
Lieutenant LarryK
Lieutenant

Posted: ‎2022-07-14 05:57 AM

In response to TonKei
0 Likes
3
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-07-14 05:57 AM

@TonKeican you please confirm whether the 2.2.1.1 firmware, released July 1 fixes this issue?

 

Thanks!

Larry

  • Tags:
  • english
Reply
Share
Matt-B
Lieutenant JG Matt-B Lieutenant JG
Lieutenant JG

Posted: ‎2022-07-15 10:23 AM

In response to LarryK
1 Like
2
1014
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-07-15 10:23 AM

Hi @LarryK,

 

Yes, v2.2.1.1 fixes the erroneous bypass event issue. Here's a link to the release notes for the SmartUPS app for the full list of updates: https://download.schneider-electric.com/files?p_Doc_Ref=SPD_CCON-SURELNOTE_EN&p_enDocType=User+guide...

  • Tags:
  • english
Reply
Share
KLJ
KLJ
Cadet

Posted: ‎2022-07-15 11:13 PM . Last Modified: ‎2022-07-15 11:14 PM

In response to Matt-B
0 Likes
1
1005
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-07-15 11:13 PM . Last Modified: ‎2022-07-15 11:14 PM

Can confirm. After applying the new firmware the error messages UPS:In bypass in response to an internal hardware fault no longer happen.

  • Tags:
  • english
Reply
Share
Hansi98
Crewman Hansi98
Crewman

Posted: ‎2022-07-19 10:46 PM

In response to KLJ
0 Likes
0
955
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-07-19 10:46 PM

I can also confirm: After applying 2.2.1.1 there are no false bypass messages any more.

  • Tags:
  • english
Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc