AP9640/NMC3 changing Syslog Serverity mapping for Critical doesn't work (stuck on "Info")

[Pietje]

Hello,

This is for AP9640/NMC3 cards running version v2.5.0.6.

When you change the Syslog Serverity mapping for "Critical" it doesn't change anything. It stays stuck in "Info".

This is also reflected in the config.ini file,  it will always show:

SyslogMapCritical=Info

See also attached screenshot.

This behavior/bug was also on my older AP9630/NMC2 cards but with an update to v7.1.6 this seem to have been fixed. 

[Pietje]

This is still an issue in the latest version (v2.5.5.1). Can this please be fixed? 

[Pietje]

For anybody that runs into this problem. I got reply from support saying that this is fixed in v3.3.0.8, which requires a subscriptions [1]. A fix has been requested for v2.5.5 but no eta at this moment.

We are not going to get subscriptions for our ups systems.. 

[1] https://www.reddit.com/r/sysadmin/comments/14g50fe/apcschneider_electric_soon_to_charge_for_nmc3/

[EdDaniëls]

For the 2.5.5.x and lower versions (and of course versions lower than v3.3.0.8): Only possible 'Work Around' for now is to download the config file from the NMC, change the 'SyslogMapCritical'seting manually to the desired setting (Info, Warning or Info), and upload the config file back to the NMC. The change will reflect in the Web UI.

For downloading and uploading the config file, see the following FAQ:
https://www.apc.com/us/en/faqs/FA156117/