AP8959 no web management available

[Anonymous user]

hi, I have a AP8959, and I cannot reach the web management anymore. The telnet access is still enabled and available.

Reading on this forum, I am not sure what to do... I cannot find a telnet command to reset the web interface. is there?

maybe a stupid question, but when I do a firmware upgrade will the connected devices get a power reboot too? or do the ports stay in the state they are?

thanks,

rob

Switched Rack PDU
Model Number:	AP8959
Serial Number:
Hardware Revision:	02
Manufacture Date:	05/21/2013
Firmware	Rack PDU	APC OS (AOS)	Boot Monitor
Version:	5.1.6	5.1.9	1.0.2
Date:	Oct 15 2012	Oct 15 2012	Jan 21 2010

[BillP]

Hi Rob - what error do you receive when trying to use the web management interface - meaning do you receive an error or does it time out completely? Just trying to understand what state the unit is in. Where did you copy/paste that info from if not the web? Or did you copy/paste it from a group status page with chained PDUs connected to it?

I'd be interested to see what the telnet screen says as soon as you log in if you can share that and we can go from there. Need to see if this is a firmware issue or something else. 

In telnet, the output of the dir and web commands would be helpful as well.

We should be able to fix this somehow. If a firmware upgrade is required, no outlets will be rebooted or affected. Only the management interface itself will reboot.

[Anonymous user]

Hi Angela,

The webmanagement just does not give any reponse, times out, or at least it does on port 80 I am expecting it should work on.

The info I copied from the other system that is working, in the same rack.

Please find the telnet info below:

Password  : **********

American Power Conversion               Network Management Card AOS      v5.1.9
(c) Copyright 2010 All Rights Reserved  RPDU 2g                          v5.1.6
-------------------------------------------------------------------------------
Name      : Unknown                                   Date : 17.08.2016
Contact   : Unknown                                   Time : 17:49:40
Location  : Unknown                                   User : Administrator
Up Time   : 167 Days 21 Hours 43 Minutes              Stat : P+ N4+ N6+ A+


Type ? for command listing
Use tcpip command for IP address(-i), subnet(-s), and gateway(-g)

apc>dir

apc>dir
E000: Success
--wx-wx-wx  1 admin      admin      2289152 Oct 15 2012   apc_hw05_aos_519.bin
--wx-wx-wx  1 admin      admin      1813892 Oct 15 2012   apc_hw05_rpdu2g_516.bin
-rw-rw-rw-  1 admin      admin        45000 Aug 17 17:50  config.ini
drwxrwxrwx  1 admin      admin            0 Mar  5 2000   db/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   ssl/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   ssh/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   logs/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   sec/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   dbg/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   lang/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   pdu/
drwxrwxrwx  1 admin      admin            0 Jul 23 2013   rms/

apc>web
E000: Success
Service:     http
Http Port:     80
Https Port:     443

apc>

thanks,

rob

[BillP]

Hi Rob,

Before we do anything drastic, if you can say that there is no issue with your browser (proxy setting, for example) and you feel like you've ruled that out, I would start by simply rebooting the management interface, which as we discussed you can do safely without affecting the PDU. We know telnet is working OK so I wonder if there is an issue with the web server. I see the PDU has been up for 167 days so that is why I'd try first.

To do this, you can go in via telnet and type reboot then it will ask you to type YES to confirm where it will carry out the reboot. Try and see if the web is working after that.

[Anonymous user]

that did the trick. thanks a lot!

r

[BillP]

It is not required but I did want to let you know your PDU is several firmware versions old now and we have a newer version available (6.4.0), with one coming out within a few weeks too (6.4.4). I'd consider the upgrade "major" in the sense that the web UI changes and the system is much more powerful (multiple user logins, onboard firewall, better debugging, many security fixes), but you certainly don't have to upgrade if you don't want to. I am not sure if you have any other devices with our newer UI but if you are interested in more details about the upgrade and how to do it, let me know. 

[Anonymous user]

sounds good to me, please advise, I will upgrade the firmware.

rob

[BillP · Accepted solution]

Hi Rob,

Okay, so first, here are the instructions. You'll want to refer to any "NMC2" methods-> http://www.apc.com/us/en/faqs/FA156106

If you're on windows, you can just run the .exe. Your web interface will change a bit but the CLI will remain the same for the most part, just some new commands added.

I'll send you a message with the firmware download.

Let me know if any questions!