AP7921 firmware update failed and unit now not working

[JamesP_apc]

This was originally posted on APC forums on 2/27/2016

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Hi I tried to update the firmware to the current version on the device (details listed below) - but firmware update failed and now I have no web access to the device and no lights on any of the power outlets etc

I can connect via serial cable and via telnet and ftp

If I ftp to the device and ls the only file I see is:
apc_hw02_aos_116.bin

C:\Users\JamesP>ftp 192.168.1.22
Connected to 192.168.1.22.
220 AP7921 Network Management Card AOS v1.1.6 FTP server ready.
500 Syntax error, command unrecognized.
User (192.168.1.22:(none)): apc
331 User name okay, need password.
Password:
230 User logged in, proceed.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
apc_hw02_aos_116.bin
226 Closing data connection.
ftp: 25 bytes received in 0.00Seconds 25000.00Kbytes/sec.
ftp>

ftp> bin
200 TYPE Command okay.
ftp> hash
Hash mark printing On ftp: (2048 bytes/hash mark) .
ftp> put C:\Temp\APC\apc_hw02_aos_202.bin
200 PORT Command okay.
150 File status okay; about to open data connection.
################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
226 Closing data connection.
ftp: 1048576 bytes sent in 15.35Seconds 68.31Kbytes/sec.
ftp> ls
Connection closed by remote host.

ftp> open 192.168.1.22
Syntax error, command unrecognized.
User (192.168.1.22:(none)): apc
Password:
ftp> ls
apc_hw02_aos_116.bin
ftp>

If I try and ftp another file to it (in binary mode) it appears to go but never arrives at the other end.

I can't delete or rename or copy off the existing *116.bin file
Its as if the ftp has only read rights

I've tried resetting etc via the serial connection but all to no avail.

Help !

Thanks


About System

Model Number : AP7921
Serial Number : JA0350007617
NMC Serial Number : JA0347003934
Manufacture Date : 12/09/2003
Hardware Revision : B2
MAC Address : 00 C0 B7 6B FD AB
Flash Type : AMD A29DL322DB
-----------------------------------------------------------------------
Module Information

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 202 Sector : 39
Date : 12/29/2003 Time : 13:54:07
CRC16 : EDB9

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 116 Sector : 63
Date : 02/07/2003 Time : 13:45:39
CRC16 : 9A88

My issue (and version numbers) seem identical to this post - but unfortunately it appears this was resolved over the phone so I'm none the wiser !

http://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/4028/where-are-the-app-... 

[JamesP_apc]

This was originally posted on APC forums on 2/28/2016

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Ok after lots of messing have managed using XModem to copy on:

apc_hw02_aos_202.bin

and then:
apc_hw02_aos_390.bin
and
apc_hw02_rpdu_374.bin

System details now looking as below

If I connect via serial - all seems OK - Amps light reads 0 (with nothing attached), I can switch on and off outlets etc
Status light shows green

However whenever I set an IP (static or DHCP) and restart - I get the amp light showing 88 and the warning light on and I don't appear to be able to connect using telnet or http

I can ping the IP address I have set - so its there - but if I connect via serial I have lost all items under device config.

To get it to work again on serial - I have to select reset to defaults
So I'm now pretty sure that the unit isn't bricked - but something still not quite right with the firmware upgrade with regards to setting IP

Any ideas ?

Thanks

American Power Conversion Network Management Card AOS v3.9.0
(c) Copyright 2009 All Rights Reserved Rack PDU APP v3.7.4
-------------------------------------------------------------------------------
Name : RackPDU Date : 02/28/2016
Contact : Unknown Time : 12:41:40
Location : Unknown User : Administrator
Up Time : 0 Days 0 Hours 0 Minutes Stat : P+ N+ A!

-----------------------------------------------------------------------
About System

Model Number : AP7921
Serial Number : JA0350007617
NMC Serial Number : JA0347003934
Manufacture Date : 12/09/2003
Hardware Revision : B2
MAC Address : 00 C0 B7 6B FD AB
Flash Type : AMD A29DL322DB

Press to continue...

-----------------------------------------------------------------------
Module Information

Description : Rack PDU APP
-----------------------------------------------------------------------
Name : rpdu Type : StatApp
Version : 374 Sector : 16
Date : 03/13/2012 Time : 16:16:54
CRC16 : 4D49

Press to continue...

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 390 Sector : 47
Date : 05/11/2015 Time : 14:45:05
CRC16 : 4138

Press to continue...

[JamesP_apc · Accepted solution]

This was originally posted on APC forums on 2/28/2016

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And now I have lost connectivity to the unit completely.  Can't access via IP and the serial port has stopped communicating so I suspect the unit is now bricked

Very disappointed that what should be a simple and foolproof upgrade process is so tortuous and the fact that there is no factory reset option for if it goes wrong.