Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

AP7921 firmware update failed and unit now not working

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • AP7921 firmware update failed and unit now not working
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
JamesP_apc
Crewman JamesP_apc
Crewman

Posted: ‎2021-07-09 04:13 AM

0 Likes
2
530
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-09 04:13 AM

AP7921 firmware update failed and unit now not working

This was originally posted on APC forums on 2/27/2016


Hi I tried to update the firmware to the current version on the device (details listed below) - but firmware update failed and now I have no web access to the device and no lights on any of the power outlets etc

I can connect via serial cable and via telnet and ftp

If I ftp to the device and ls the only file I see is:
apc_hw02_aos_116.bin

C:\Users\JamesP>ftp 192.168.1.22
Connected to 192.168.1.22.
220 AP7921 Network Management Card AOS v1.1.6 FTP server ready.
500 Syntax error, command unrecognized.
User (192.168.1.22:(none)): apc
331 User name okay, need password.
Password:
230 User logged in, proceed.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
apc_hw02_aos_116.bin
226 Closing data connection.
ftp: 25 bytes received in 0.00Seconds 25000.00Kbytes/sec.
ftp>

ftp> bin
200 TYPE Command okay.
ftp> hash
Hash mark printing On ftp: (2048 bytes/hash mark) .
ftp> put C:\Temp\APC\apc_hw02_aos_202.bin
200 PORT Command okay.
150 File status okay; about to open data connection.
################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
226 Closing data connection.
ftp: 1048576 bytes sent in 15.35Seconds 68.31Kbytes/sec.
ftp> ls
Connection closed by remote host.

ftp> open 192.168.1.22
Syntax error, command unrecognized.
User (192.168.1.22:(none)): apc
Password:
ftp> ls
apc_hw02_aos_116.bin
ftp>


If I try and ftp another file to it (in binary mode) it appears to go but never arrives at the other end.

I can't delete or rename or copy off the existing *116.bin file
Its as if the ftp has only read rights

I've tried resetting etc via the serial connection but all to no avail.

Help !

Thanks


About System

Model Number : AP7921
Serial Number : JA0350007617
NMC Serial Number : JA0347003934
Manufacture Date : 12/09/2003
Hardware Revision : B2
MAC Address : 00 C0 B7 6B FD AB
Flash Type : AMD A29DL322DB
-----------------------------------------------------------------------
Module Information

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 202 Sector : 39
Date : 12/29/2003 Time : 13:54:07
CRC16 : EDB9

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 116 Sector : 63
Date : 02/07/2003 Time : 13:45:39
CRC16 : 9A88

My issue (and version numbers) seem identical to this post - but unfortunately it appears this was resolved over the phone so I'm none the wiser !

http://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/4028/where-are-the-app-... 

Labels
  • Labels:
  • Racks, Rack Accessories, & Cooling
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
JamesP_apc
Crewman JamesP_apc
Crewman

Posted: ‎2021-07-09 04:13 AM

0 Likes
0
529
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-09 04:13 AM

This was originally posted on APC forums on 2/28/2016


And now I have lost connectivity to the unit completely.  Can't access via IP and the serial port has stopped communicating so I suspect the unit is now bricked

Very disappointed that what should be a simple and foolproof upgrade process is so tortuous and the fact that there is no factory reset option for if it goes wrong.

See Answer In Context

Reply
Share
Replies 2
JamesP_apc
Crewman JamesP_apc
Crewman

Posted: ‎2021-07-09 04:13 AM

0 Likes
0
529
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-09 04:13 AM

This was originally posted on APC forums on 2/28/2016



Ok after lots of messing have managed using XModem to copy on:

apc_hw02_aos_202.bin

and then:
apc_hw02_aos_390.bin
and
apc_hw02_rpdu_374.bin

System details now looking as below

If I connect via serial - all seems OK - Amps light reads 0 (with nothing attached), I can switch on and off outlets etc
Status light shows green

However whenever I set an IP (static or DHCP) and restart - I get the amp light showing 88 and the warning light on and I don't appear to be able to connect using telnet or http

I can ping the IP address I have set - so its there - but if I connect via serial I have lost all items under device config.

To get it to work again on serial - I have to select reset to defaults
So I'm now pretty sure that the unit isn't bricked - but something still not quite right with the firmware upgrade with regards to setting IP

Any ideas ?

Thanks

American Power Conversion Network Management Card AOS v3.9.0
(c) Copyright 2009 All Rights Reserved Rack PDU APP v3.7.4
-------------------------------------------------------------------------------
Name : RackPDU Date : 02/28/2016
Contact : Unknown Time : 12:41:40
Location : Unknown User : Administrator
Up Time : 0 Days 0 Hours 0 Minutes Stat : P+ N+ A!


-----------------------------------------------------------------------
About System

Model Number : AP7921
Serial Number : JA0350007617
NMC Serial Number : JA0347003934
Manufacture Date : 12/09/2003
Hardware Revision : B2
MAC Address : 00 C0 B7 6B FD AB
Flash Type : AMD A29DL322DB

Press to continue...

-----------------------------------------------------------------------
Module Information

Description : Rack PDU APP
-----------------------------------------------------------------------
Name : rpdu Type : StatApp
Version : 374 Sector : 16
Date : 03/13/2012 Time : 16:16:54
CRC16 : 4D49

Press to continue...

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 390 Sector : 47
Date : 05/11/2015 Time : 14:45:05
CRC16 : 4138

Press to continue...

Reply
Share
JamesP_apc
Crewman JamesP_apc
Crewman

Posted: ‎2021-07-09 04:13 AM

0 Likes
0
530
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-09 04:13 AM

This was originally posted on APC forums on 2/28/2016


And now I have lost connectivity to the unit completely.  Can't access via IP and the serial port has stopped communicating so I suspect the unit is now bricked

Very disappointed that what should be a simple and foolproof upgrade process is so tortuous and the fact that there is no factory reset option for if it goes wrong.

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc