AP5615 KVM - Java hangs and times out

morecomplete_apc · ‎2021-06-28

Java Version: "1.6.0_29"
Java SE Runtime Environment: build 1.6.0_29-b11
Java Hotspot Client VM (build 20.4-b02, mixed mode, sharing)

I have another KVM I am able to use with this Java version without issue.

The problem is: All the servers show "Green" status. But when you attempt to connect a box shows up with a message its "connecting to" the server for about 22 seconds and then disappears.

I have rebooted both the KVM unit and the workstation used to access it to no avail.

Any idea what could be causing this? As always, thanks in advance for your time.

BillP · ‎2021-06-28

yes, they do actually but its a little different as far as functionality goes. for instance, the AP5616 allows the 8 remote users, and then 8 virtual media sessions at a time and the AP5615 only allows two of each. so, beyond that, internally, not sure what else is different. i just know on 2-3 issues recently update 29 and 30 have caused issues 😞

let me know how you make out!

See Answer In Context

morecomplete_apc · ‎2021-06-28

Thanks. I'll check with management to see if that's a possibility. The weird thing is, the user is able to access and use an AP5616 without issue. Do they share the same firmware?

BillP · ‎2021-06-28

we have recently seein issues with updates 29 and 30 on certain machines. i had one case where it worked on XP but not on Windows 7. downgrading to Java update 27 fixed the issue. can you try an older version of java on the computer thats not working just for kicks? that is my bet.

BillP · ‎2021-06-28

yes, they do actually but its a little different as far as functionality goes. for instance, the AP5616 allows the 8 remote users, and then 8 virtual media sessions at a time and the AP5615 only allows two of each. so, beyond that, internally, not sure what else is different. i just know on 2-3 issues recently update 29 and 30 have caused issues 😞

let me know how you make out!