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ACRC301S Internal Communication Error after firmware upgrade
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This reply was originally posted by L2SupportServices-Cooling on APC forums on 12/4/2017
Hello. To downgrade the firmware over the network try to use the FTP procedure below. This can be found in KBASE FA156047. This unit uses a NMC2 card.
Thank you
. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.
2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
C:\> cd apc
C:\apc>
C:\apc>
3. Open an FTP client session.
C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)
4. Log in.
- NMC2 -
This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
Typically, the password will appear on the screen as *** or not at all as you type.
Connected to 192.168.1.100
220- APC FTP server ready.
User (192.168.1.100 :(none)): apc
331 User name okay, need password.
Password: apc
230 User logged in, proceed.
ftp>
5. For NMC2, upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix.
ftp> bin (specifies binary transfer mode which is required)
200 Command okay.
ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
ftp> put aosXXX.bin (XXX being the version number downloaded)
Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.200 Command okay.
150 Opening data connection for aos301.bin
###############################################################
250 Requested file action okay, completed. Management Card Rebooting....
327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)
ftp>
6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers.
ftp>bye
C:\apc>
C:\apc>
7. Wait about 20 - 30 seconds.
8. Repeat Steps 3 - 8 again for the application module (acrc2g for the RC301's). In Step 6, substitute the acrc2g module file name, in place of the AOS module file name.
This reply was originally posted by L2SupportServices-Cooling on APC forums on 12/6/2017
Hello. I have seen a few times when using the executable, some of the information is lost over the network and the upgrade is not completed fully. If you have FTP enabled, try to push the bin files directly to the card. I have copied the procedure below. This will usually make sure the complete files get pushed to the card.
Thank you
1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.
2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
C:\> cd apc
C:\apc>
C:\apc>
3. Open an FTP client session.
C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)
4. Log in.
- NMC1 -
This must be the Administrator user account on NMC1. By default, the Administrator username and password is apc. Press enter.
- NMC2 -
This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
Typically, the password will appear on the screen as *** or not at all as you type.
Connected to 192.168.1.100
220- APC FTP server ready.
User (192.168.1.100 :(none)): apc
331 User name okay, need password.
Password: apc
230 User logged in, proceed.
ftp>
5. For NMC2, upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix.
ftp> bin (specifies binary transfer mode which is required)
200 Command okay.
ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
ftp> put aosXXX.bin (XXX being the version number downloaded)
200 Command okay.
150 Opening data connection for aos301.bin
###############################################################
250 Requested file action okay, completed. Management Card Rebooting....
327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)
ftp>
6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers.
ftp>bye
C:\apc>
C:\apc>
7. Wait about 20 - 30 seconds.
8. Repeat Steps 3 - 8 again for the application module (acrc2g for ACRC301S). In Step 6, substitute the acrc2g module file name, in place of the AOS module file name.
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