9640 application error after upgrade to 2.2.1.1

[willp2003]

Hi, 

I just upgraded a 9640 to version 2.2.1.1 using the utility, and it all went well. I then disabled http and rebooted it and now I can't log in via the web. I get this error: The application you are trying to load is incompatible with the current APC OS. Please verify the correct firmware is loaded.

I've reset the card to factory (keeping IP) but the application is still stuck:

Schneider Electric Network Management Card AOS v2.2.0.1
(c) Copyright 2022 All Rights Reserved Smart-UPS APP v2.2.1.1
-------------------------------------------------------------------------------
Name : apc57671C Date : 10/18/2022
Contact : Unknown Time : 21:17:07
Location : Unknown User : Super User
Up Time : 0 Days 0 Hours 14 Minutes Stat : P+ N+ A!
-------------------------------------------------------------------------------
IPv4 : Enabled IPv6 : Disabled
Ping Response : Enabled
-------------------------------------------------------------------------------
HTTP : Disabled HTTPS : Enabled
FTP : Disabled Telnet : Disabled
SSH/SCP : Enabled SNMPv1 : Disabled
SNMPv3 : Disabled
-------------------------------------------------------------------------------
Super User : Enabled RADIUS : Disabled
Administrator : Disabled Device User : Disabled
Read-Only User : Disabled Network-Only User : Disabled

This is the directory:

apc>dir
E000: Success
1024 Jun 13 20:31 apc_hw21_aos_2.2.0.1.bin
6572780 Jun 13 20:31 apc_hw21_su_2.2.1.1.bin
45000 Oct 18 21:18 config.ini
0 Aug 31 18:57 db/
0 Aug 31 18:57 ssl/
0 Aug 31 18:57 ssh/
0 Aug 31 18:57 logs/
0 Aug 31 18:57 sec/
0 Aug 31 18:57 fwl/
0 Aug 31 18:57 email/
0 Aug 31 18:57 eapol/
0 Aug 31 18:57 tmp/
0 Aug 31 18:57 upsfw/

Any ideas to get this functional again?

Edit: the event log just has jibberish in it.

Thanks, Will

[JohnBT]

Hello,

The AOS and APP version looks ok.  It could be a minor glitch during the upgrade.

Could you try to upgrade the firmware to v2.3.1.1?  I have attached here a copy. 

Let us know how it goes.

[willp2003]

Hi, 

Thanks for the file. I uploaded that and it's still the same. Did a resetToDef and it still shows the application is in error:
Stat : P+ N4+ N6+ A!

I've got 13 I wanted to upgrade, so I'm not sure I want to risk breaking them all.

[JonPro]

Hi @willp2003 

Kindly follow the firmware upgrade procedure using XModem, I have included the FAQ article below for your perusal.

XMODEM - Network Management Card 3 (AP9640, AP9641)