Informational Events won't stay unchecked

[BillP]

This question was originally posted by John on APC forums on 12/22/2014

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When I uncheck Informational Events in Event Actions in the UPS Network Management Card (I login to it remotely - it is an AP9631CH)) it doesn't stay unchecked. Why?

[BillP]

This reply was originally posted by Angela on APC forums on 12/22/2014

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Hello,

I think the screen you're checking is mis-leading you (which we are looking how to simplify this for the future based on this common confusion). That Event Actions - By Group page it sounds like you're viewing always defaults to the radio button at "by severity" and shows critical, warning, informational always checked. This is not the correct spot to verify your configuration has taken effect. 

To disable all informational events, uncheck critical and warning (leave informational selected), press next, select email recipients there, next, then select which recipient(s) you want to disable notifications for, press next and on the last screen, select disable notifications radio button and click apply. It will take a second to process. 

To verify it, go to event actions, by event, and click on either Power Events, Environment Events, or System Events headings and it will show you all events in those categories. Informational will be at the bottom of each. If you see a • in the email column, at least one recipient has it enabled still so click on one of the informational events to verify the recipient you disabled the informational events for has it unchecked. If there is no • in the email column, then no recipients will receive those informational events. Depending on what you're doing, I figured I'd mention it because you may have it show either way. 

Repeat for any other similar configurations. You need to select what you want to disable and go through a few screens to specifically disable events or change the configuration. Unchecking them on the first screen doesn't do anything.

Hope this helps clarify. 

[BillP]

This reply was originally posted by John on APC forums on 12/23/2014

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Hello Angela,

Thank you for the reply and the information.  It was a little confusing, one would normally think that if something is unchecked it won't work. But in this case checking the box (Critical Events, or Warning Events, or Informational Events) allows you to go forward and actually configure and enable or disable those Event Groups. I am glad that APC is going to look into how to simplify this in the future.

John B. Beck

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 12/31/2014

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Yes I agree. It's been something I've been driving for a while now in usability.