Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey
Troubleshooting why Capture Index values do not display
Working with the Capture Index
Search in
Improve your search experience:
Exact phrase→Use quotes " "(e.g., "error 404")
Wildcard→Use * for partial words(e.g., build*, *tion)
AND / OR→Combine keywords(e.g., login AND error, login OR sign‑in)
Keep it short→Use 2–3 relevant words, not full sentences
Filters→Narrow results by section(Knowledge Base, Users, Products)
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Troubleshooting why Capture Index values do not display
The cooling simulation updates based on the equipment placement. If your configuration is invalid, the tool tip will inform you of the problem.
If the cooling calculations do not run, verify your configuration is not invalid due to one of the following:
The distance between the racks is insufficient (at least 2 feet). Hot air blows from one rack into the front of another rack. To make the cooling configuration valid, use the room layout icons and drag the row border to make the aisle wider.
The row layout is not well designed.
The equipment is placed in pairs directly across from each other but is misaligned by 10 cm or more. To make the cooling configuration valid, drag the equipment closer to each other.
There is a piece of equipment placed in the aisle between the rows. To make the cooling configuration valid, move the equipment out of the aisle.